Pro Audio AV Support (Part Time) Job at Specific Gravity Group in New York

Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site Pro AV Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations.

*This role is part time, as needed, with possible opportunity for full time. There are various shifts available. Typical Part-Time work days and times are Wednesday - Sunday 4pm - 11pm, Full-Time work days and times are Monday - Friday 9am - 6pm, and As-Needed is a set schedule as well as opportunity for picking up on call shifts*

We're looking for an individual to join the team, with a specific concentration on Hospitality Pro Audio / Pro AV Administration, with a specialty in Pro Audio Visual setup and configuration. This is the perfect role for someone with a background in supporting the Hospitality or Retail Pro Audio Visual in a brand, looking to work freely and collaboratively with a team and client. This individual will work one on one with clients and end users, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects. The environment is a Crestron environment with QSC networked amps, DSPs, and Cores.

With clients in New York, this position's responsibilities can vary, but will encompass various areas of Pro Live Audio / Pro AV, and have opportunity to expand to network and system administration.

Responsibilities:

• Provide onsite support for various client AV systems (digital menu boards, live audio, AV, Network, Crestron, etc.);
• Setup and Breakdown of AV and related hardware;
• Review of existing hardware and configurations, and make recommendations for improvements, implementing recommendations once approved;
• Cleanup of existing IDF and MDFs, improving labeling, documentation, and organization;
• Troubleshooting hardware and software AV issues as needed, documenting fixes and implementing permanent solutions;
• Adhere to and/or create IT AV processes and SOP's;
• Manage, maintain, troubleshoot and support Pro AV hardware and software, and other related peripherals in client environment;

Requirements:

• 4 years experience in a technical support role providing service desk AV support troubleshooting Hospitality or Retail end-user issues with hardware and software;
• Experience with Pro AV Audio hardware and software design, installation, support, and maintenance;
• Extensive experience with networked Pro Audio hardware configurations, including Amps, DSPs, and Cores;
• Experience managing, configuring, and supporting Crestron software;
• Excellent time management, communication, and customer service skills;
• Ability to act independently, taking total ownership and initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;
• Impeccable attention to detail;
• Highly organized with the utilization of tickets and workflow process;
• Experience with Concert Live Audio Support and third party integrations into larger systems (ie. DJ connectivity to house audio system)

Preferred Experience:

• Experience working with Hospitality end users;

Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.