Technical Craft Specialist B (Audio/Visual Specialist) Job at Community College

The Technical Craft Specialist B (Audio/Visual Specialist) provides set-up, distribution and troubleshooting of multimedia equipment for classrooms and auditorium events. This position is also responsible for videotape documentation, elementary theatrical lighting and audio operation, video conferencing support, minor electronic hardware troubleshooting, and basic operation orientation for users of Multimedia Services equipment. Scheduled hours are Tuesday through Saturday from 8:00 a.m. to 4:30 p.m., including some nights and weekends, based upon the needs of the College. Schedule may change based on college needs.

College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

• Prepare, distribute and perform basic diagnostic and maintenance of AV equipment.
• Collect distribution data when multimedia equipment is deployed.
• Log in requests for technical support for multimedia equipment, including smart-carts, overhead projectors, and interactive panels
• Process requests for equipment and services.
• Provide basic technical support for audio, video, and video conference events.
• Perform minor electronic hardware maintenance and troubleshooting.
• Perform simple operational tasks using the light controller and sound system in the Auditorium and other presentation and event venues.
• Provide support to audio and video specialists; including, but not limited to, video camera operation, digitizing video files and single microphone set-up.
• Provide basic operation orientation to users of Multimedia Services equipment.
• Obtain and distribute video media for College use.
• Attend weekly staff meetings to review upcoming standing events, and other College activities impacting the Multimedia Services department.
• Respond to emergency and routine incoming calls to the service counter, as appropriate.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Travel to regional campuses, as needed, to provide technical assistance.
• Work extended hours on evenings or weekends, as needed.
• Transfer digital media from one format to another.
• Adhere to all College policies, including those related to copyrighting.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Perform other duties as assigned.

• High School diploma, or GED , required.
• At least two (2) years of relevant work experience in the operation of multimedia equipment, including LCD Projectors, laptop computers, document cameras, consumer video equipment, audio presentation equipment, theatrical audio and lighting equipment, and computer equipment is required.
• Demonstrated technical proficiency to launch and access inventory and scheduling software information using a personal computer or laptop required.
• Demonstrated technical proficiency to launch, locate and recognize user file structures for MS Office Suite products required.
• Ability to work well as a member of a team in resolving problems and issues.
• Ability to demonstrate effective problem solving and judgment is required.
• Ability to work well independently with limited supervision is required.
• Ability to transfer digital media from one format to another.
• Ability to negotiate issues and bring problems to resolution required.
• Strong interpersonal, verbal and written communication skills required.
• Valid Driver's license and access to reliable transportation is required.
• Ability to climb and walk within confined spaces.
• Ability to lift up to fifty (50) pounds.
• Ability to work extended hours on evenings and Saturdays, as needed, is required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social economic, cultural, ideological and ethnic backgrounds required.

• Associate's or Bachelor's degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Experience with Extron products preferred.