Onsite Community Manager Job at Associa in Washington

Job Description

An Onsite Community Manager is responsible for providing the overall supervision of a portfolio ofcommunity associations. The Onsite Community Manager interacts with internal and external customersincluding homeowners, vendors, board members and committee members, as well as Associa staff.

Work hours:45 hrs per week M-F 7am - 4pm with emergency on call nights, weekends, and holidays.

Daily responsibilities:

• Manage Gatehouse and controlled access into the community.
• Effectively work in a fast-paced environment with multiple interruptions.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community to ensure community is well maintained and HOA Code, Compliance, Rules Regulations are followed.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Assist in managing budgets.
• Oversee contracted concierge and maintenance staff.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Manage all communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist with the AP process.
• Other projects as assigned.

Pay rate: $75K-$85K.

Requirements

• Bachelor's Degree preferred.
• Community Association Experience highly preferred but not required.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Excellent customer service skills with collaborative approach when assisting others.
• Excellent communication (written and spoken), follow-up, time management, and time critical prioritization skills.
• Self-motivated, proactive, detail oriented and a team player.
• Ability to work effectively with others in person and in a group setting using effective conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.