Onsite Community Manager Job at Associa in Mechanicsville

Job Description

Associa is hiring an Onsite Community Manager for an HOA community inMechanicsville, VA.

Work Hours:

Monday - Friday, 8am - 4pm.

Friday, 8am - 12 noon.

Daily tasks:

• Meet and greet homeowners, vendors, and contractors.
• Manage incoming calls and emails.Research and respond in inquiries.
• Data enter homeowner and community information in the database. Update as required.
• Issue key fobs.
• Maintain reservations for Club House use.
• Attend Board Meetings and take minutes.
• Submit weekly Activity Report to the Board of Directors.
• Manage all communications to homeowners. Mass email via internal software system, community news and events, update on maintenance projects, and reminders of HOA Rules and Regulations.
• Walk and inspect community to ensure Code and Compliance and the HOA Rules and Regulations are followed.
• Create and send out HOA Violation letters. Follow-up to ensure violations were corrected.
• Schedule and coordinate maintenance vendors and contractors onsite.
• Submit RFPs, review proposals, offer recommendations, and manage the bidding and vendor selection process.
• Facilitate architectural review and modification forms. Work with ARC Committee and Board Members.
• Other duties as assigned.

Requirements

• 2+ years of community association experience.
• Understanding of the relationship among homeowners, Board of Directors, and the Association management company.
• Customer service driven and team oriented.
• Consultative approach when assisting others.
• Excellent communication and follow-up skills (written and spoken)and conflict resolution techniques.
• Self-motivated, proactive, and takes initiative.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.