Multimedia and UI/UX Design Specialist Job at Lenovo in Morrisville

Multimedia and UI/UX Design Specialist General Information Req # WD00076084 Career area: Marketing Country/Region: United States of America State: North Carolina City: Morrisville Date: Wednesday, December 11, 2024 Working time: Full-time Additional Locations: United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . Description and Requirements Lenovo is looking for a skilled Multimedia and UI/UX Design Specialist with a strong background in computer technology, UX/UI design, and content creation to join our dynamic Product Education team. The ideal candidate will develop engaging customer education and service training videos, leverage their UX/UI expertise to enhance content and course usability, advocate for customer experience and success, and act as a technical Subject Matter Expert (SME) for cross-functional teams. This role requires a creative problem-solver who can merge technical knowledge with design expertise to drive meaningful customer learning and service training experiences. Job Duties & Responsibilities Works closely with the team to: (1) determine the objectives of the service and customer education content flow, functionality and requirements; (2) discuss storyboards, scripts, or other project goals and requirements; and (3) help plan, design, and develop multimedia needed to fulfill project goals as declared by stakeholders Works with the extended team and internal stakeholders project by project or collectively to produce multimedia assets, including videos, training material, graphic design, UX/UI improvements, and web development Designs and produces high-quality customer-facing and service videos that explain technical concepts effectively for a broad audience Develops and collaborates on video scripts, storyboards, animations, and multimedia content in alignment with project goals Provides guidance about best practices for UX/UI across a variety of training platforms, products, and multimedia assets Collaborates with stakeholders to ensure video and learning content aligns with business objectives and brand guidelines Analyzes user feedback to identify opportunities for improvement within training materials Designs intuitive interfaces and workflows for multimedia assets and learning platforms Acts as a technical SME to support other teams, offering insights into multimedia development, computer technology, and best practices Stays updated on emerging technologies and trends in multimedia, AI, UX/UI and learning design Collaborates with IT and engineering teams to ensure compatibility of multimedia content with various platforms and systems Trains and mentors internal teams on multimedia tools and best practices as needed Required Knowledge, Skills & Abilities Proven ability to design, develop, deliver and deploy effective multimedia-based training solutions in various formats and across multiple modalities, including video products and web-based media Extensive knowledge of video editing software (Adobe Premiere Pro 2023, Adobe After Effects 2023, Adobe Media Encoder 2023) Experience in shooting videos in a studio environment with extensive knowledge in lighting, audio setup, etc. Extensive knowledge of audio editing software (Adobe Audition 2023, Audacity) with the ability to record professional narration in a sound booth environment Extensive knowledge of graphics editing software (Adobe Photoshop 2023, Adobe Illustrator 2023) Extensive knowledge of web design and development with proven ability to work within proprietary content management systems Demonstrated knowledge of best practices for UX/UI design across a variety of multimedia types Demonstrated ability to quickly adapt to changing project demands Proven ability to work efficiently and successfully with internal clients and SMEs at all levels within the organization Proven ability using AI-based tools for multimedia development, including text-to-speech voiceover and video production Experience working with content management systems to deploy and maintain web-based products Exhibits effective communication skills (both verbal and written) Excels in collaborating with teammates and stakeholders to determine the appropriate level of multimedia complexity for target audience and learning objectives Basic Qualifications: Bachelors degree or higher in creative and multimedia arts & design, learning technologies, or related disciplines OR equivalent years of experience 3+ years of experience in designing, developing and delivering multimedia-based training solutions in various formats and across multiple modalities with an emphasis on videography and web design We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: United States of America - North Carolina - Morrisville United States of America United States of America - North Carolina United States of America - North Carolina - Morrisville