Swoon is hiring: User Experience Researcher in Chicago

CLIENT: Global Industry Leader & Fortune 500 Company

TYPE: Contract

LENGTH: 12mos + potential to extend or convert

LOCATION: Remote - CST Hours

RATE: $60ph W2 + Benefits / $66ph C2C / Self-Corp

Role Overview:

A global leader in the digital products space is seeking an experienced UX Researcher to support an Advanced Troubleshooting program and broader digital product portfolio. This fully remote role will involve conducting user research to influence design decisions, working with cross-functional teams, and contributing to the creation of seamless, user-centered experiences.

Key Responsibilities:

• Lead user research efforts across multiple product lines, including gathering and analyzing data through lab studies, ethnography, surveys, and customer feedback.
• Collaborate with Designers, Product Managers, and Engineers to identify and prioritize research opportunities in a fast-paced, evolving environment.
• Synthesize research findings into actionable insights, creating executive summaries, journey maps, personas, and user flows.
• Advocate for user-centered design practices, ensuring insights drive the development of intuitive and impactful digital experiences.

Why This Role?

• Work on complex digital products: Gain exposure to challenging projects that influence the user experience of enterprise-level applications and solutions.
• Professional development: Work alongside industry leaders in UX research and design, gaining valuable experience in a globally recognized, forward-thinking organization.
• Impact: Directly shape products that serve millions of users worldwide, contributing to a seamless and effective user experience.

Candidate Requirements:

Education & Experience:

• Bachelors Degree in a related field.
• 8+ years of experience in UX Research or similar roles, with proven expertise in both qualitative and quantitative research methods.

Technical Skills (Required):

• 5+ years of hands-on experience in user research, including conducting unmoderated interviews.
• Experience working on complex digital applications such as eCommerce or enterprise management software.
• Proven ability to synthesize user data and present insights to multi-level stakeholders.
• Familiarity with tools like UserTesting, Miro, Dovetail, Airtable, and other research platforms.

Soft Skills (Required):

• Strong communication and collaboration skills, with the ability to influence design practices across teams.
• Proactive problem-solving mindset, with the ability to provide actionable recommendations.
• Strong interpersonal skills and the ability to work effectively in a cross-functional team.

Work Environment:

• Fully remote position with a human-centered design focus.
• Collaborate with a team of UX researchers and interact with stakeholders from around the globe.

Apply Today:

If youre passionate about UX research and want to contribute to innovative digital products, this is your opportunity! Join a forward-thinking company, collaborate with talented teams, and shape the future of user experiences.