User Experience Researcher Job at Photon in Irving

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth. For a brief 1-minute video about us, you can check out https://youtu.be/uJWBWQZEA6o.

Photon is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We bring out the best in each other.

As a UX Quantitative Researcher you will play a critical role in driving efforts to transform and improve our clients’ digital experiences. Our team is laser-focused on improving the client experience by using data & insights to drive product priorities while maintaining a constant cycle of feedback and iteration to ensure progress.

As a Quantitative User Experience Researcher (Quant UXR), you’ll play a lead role in helping partners in UX, product management, and technology understand user needs and behaviors. Your work will generate essential inputs for designing useful, usable products that meet and exceed user needs. You’ll work with stakeholders across functions and levels and influence all stages of product development. Our Quant UXRs uses methods and tools that include survey research, in-product intercepts, behavioral analytics, regression analysis, and logs analysis.

You possess a deep knowledge of how to gather, analyze and make sense of UX data to better understand behavior, and can work independently to design, execute and analyze quantitative research studies. You’ve led influential UX research initiatives, made sense of complex data sets, and have effectively integrated self-reported and behavioral data to conduct driver analyses and longitudinal impact studies. You’re passionate about turning research insights into actionable recommendations and skilled at prioritizing research investments for maximum impact. Most importantly, you’re energized by the opportunity to influence a large-scale digital transformation by representing the wants and needs of our clients through impactful insights.

This role reports to the Head of Quantitative Research.

Must Have:

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
• 5 years of experience in an applied research setting or similar.
• 3+ years of product research experience in an applied setting
• Expertise in survey design and analysis
• Ability to translate complex data into actionable insights and concrete recommendations for improving the user experience.
• Proficiency in statistical analysis software (SPSS, Qualtrics) and data visualization tools
• Excellent written and verbal communication skills with the ability to present research findings and recommendations to both technical and non-technical stakeholders.
• Experience designing, collecting and analyzing data from site intercepts
• Demonstrated expertise in descriptive, inferential, and multivariate statistics (e.g., t-test, correlations, regression analysis), and experimental design

Preferred qualifications:

• Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• Experience building data dashboards