CITIZENS HOUSING & PLANNING is hiring: User Experience and Program Communication

User Experience and Program Communications Manager

Organization: Executive Office of Housing and Livable Communities

Job Description:

Executive Office of Housing and Livable Communities (EOHLC) is seeking a User Experience and Program Communications Manager in the Division of Housing Stabilization!

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.

The User Experience and Program Communications Manager will be responsible for management of all the information and communication materials for the Division of Housing Stabilization (DHS), including Emergency Assistance (EA) Family Shelter program, HomeBASE, Rental Assistance for Families in Transition (RAFT), or other DHS programs in the future.

This is a strategic position that will seek to understand the family journey through shelter and their experiences along that journey and then work to develop clear, accurate, and timely information to increase family’s understanding of the program, their rights and responsibilities, and the resources available to them. The Manager will oversee the program’s website content and strategy, as well as any other digital and physical communications for the program, ensuring that all communications reflect current EOHLC program policies and accessibility requirements.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1. Family Content Development, Maintenance, and Distribution:

• Develops and distributes a variety of educational material for families in shelter, including program notices, web content, letters, newsletters, flyers, brochures, posters, videos, and social media posts.
• Oversees the development, updating, and maintenance of the content and design of the EA program website intended for families in shelter.
• Ensures that the content is accessible, informative, engaging, user-friendly, meets Americans with Disabilities Act (ADA) compliance, and is available in appropriate translations.

• Works closely with families and EA program staff, shelter providers, and external partners to ensure communication materials are accurate and relevant.

• Monitors and evaluates the effectiveness and impact of the educational and communication materials.

• Works across Division to support initiatives that impact EOHLC and coordinates efforts with EOHLC Communication Team.

• Assesses the needs and preferences of families in shelter regarding information sharing and communications.

PREFERRED QUALIFICATIONS:

• Proven experience in leadership roles within public sector or aligned fields.
• Experience developing strategic communications for the public.
• Demonstrated proficiency using Word, PowerPoint, Excel, and Outlook.
• Exceptional communication and interpersonal skills.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least four (4) years of full-time professional experience in related fields or any equivalent combination of the required experience.

An Equal Opportunity / Affirmative Action Employer.