Service Writer Job at Walt Massey Chevrolet of Franklinton in Franklinton

Description

Position Overview: We are seeking a dynamic and customer-oriented individual to join our team as an Automotive Service Advisor. The ideal candidate will be the primary point of contact between customers and our service department, providing excellent communication and guidance throughout the vehicle service process.

Qualifications:

• Previous experience as an Automotive Service Advisor is preferred.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems and maintenance.
• Ability to explain technical information in an understandable manner.
• Excellent customer service and problem-solving skills.
• Computer proficiency for service scheduling and invoicing.
• Team player with a positive attitude and strong work ethic.
• Valid Driver's License

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Ongoing training and professional development opportunities.
• Employee discounts on services and products.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Listen to customer concerns, identify vehicle issues, and accurately document information.
• Explain necessary repairs and services to customers, providing clear and transparent explanations.
• Provide accurate and detailed service estimates, including cost and time requirements.
• Schedule service appointments and communicate effectively with the service department to ensure timely completion of repairs.
• Maintain open communication with customers regarding the status of their vehicles.
• Up-sell additional services and maintenance packages as needed.
• Handle customer inquiries and concerns with empathy and professionalism.
• Coordinate with technicians to ensure accurate and efficient service delivery.
• Perform walkaround Inspections with customers present during write-up process
• Knowledge of warranty claims & how to format repair orders per manufacturer's requirements