Service Writer Job at Potestio Brothers Equipment in Kiowa

Potestio Brothers Equipment is a full service John Deere Dealer specializing in Agricultural, Construction, Land Care, and Turf equipment. Potestio Brothers offers a friendly and safe working environment, competitive pay, paid time off, and health benefits to foster a professional, service oriented customer experience. We are an equal opportunity employer. Come join our family!

Job description:

• Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership
• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Experience:

• Customer Service: 1 year (Preferred)

Schedule:

• Monday to Friday
• 8 hour shift
• Rotating weekends
• Weekend availability

Contact Information :

Interested applicants with questions can contact us at: employement@pbequip.com