UI/UX Specialist Job at BlueWater Federal Solutions in Washington

Overview:

BlueWater Federal is looking for an UI/UX Specialist to support a FEMA program

100% remote work

Responsibilities:

• Explore and research U.S. Web Design System (USWDS) application to the FEMA App and develop a design plan that incrementally adopts USWDS components into the design of the FEMA App. Document gaps in USWDS components for App functionality and work with FEMA app team and other stakeholders such as DHS and GSA to discuss USWDS app implementation challenges or new component designs needed to address gaps.
• Advance FEMA App customer experience initiatives by applying human centered design practices to projects that result in website improvements throughout the year, as identified and prioritized by the FEMA web team.
• Document app new feature design and development processes that address customer experience priorities, agile design and development, and thorough testing. Support FEMA App product manager in communicating processes and developing resources as necessary to ensure consistent adherence to processes.
• Advance FEMA.gov and Ready.gov customer experience initiatives by applying human centered design practices to projects that result in website improvements throughout the year, as identified and prioritized by the FEMA web team.
• Develop personas for FEMA.gov primary customers and validate through working with FEMA program offices and OEA stakeholders. Create a resource that maps customer personas to key web and digital resources to support customer experience initiatives.
• Develop personas for FEMA App primary customers and validate through working with FEMA program offices and OEA stakeholders. Create a resource that maps customer personas to key web and digital resources to support customer experience initiatives.

Qualifications:

• Bachelors or Masters degree in Design, Human-Computer Interaction, User Experience, or a related field. Equivalent work experience will also be considered.
• 7+ years of experience in developing and leading UX strategies for web and mobile applications. Ability to create user personas, journey maps, and strategic plans that guide human-centered design practices across projects.
• Experience in overseeing the execution of UX strategies and ensuring alignment with overall project goals and organizational standards.
• Expertise in conducting user research, usability testing, and analyzing user feedback. Ability to translate insights into actionable design improvements and strategic recommendations.
• Strong collaboration skills to work effectively with Content, Analytics, Development and Graphics teams. Excellent communication skills to present UX strategies and findings to stakeholders and guide project teams.
• Proficiency in creating and managing design systems and component libraries. Advanced skills in design tools such as Axure, Figma, Sketch, Adobe XD, or similar.
• Ability to identify complex UX issues and develop innovative solutions. Strong analytical skills to evaluate user behavior and design impact.

BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.