Tesla Motors is hiring: Technical Editor, Service Engineering in Palo Alto

Tesla Inc. is seeking a Technical Editor to join our team in Palo Alto, CA. You will be the bridge between global technicians and the larger-scale, global service network. By using in-house tools, partnering with engineers from service, quality, and design, and working collaboratively with diagnostics, training, technical operations, and other teams, you will help keep vehicles driving on the road for hundreds of thousands of electric miles.

Tesla is a fast-paced working environment that celebrates highly motivated individuals. We believe in working fast, learning from our failures, and making it better next time. Our team is full of people with deep technical understanding, excellent communication skills, and time management prowess. If you have a love of learning something new every day and can clearly communicate what you learn to audiences with various levels of technical knowledge, then you will fit right in. The work that you do will create changes in current and future production vehicles and help transition the automotive industry to a revolutionary approach to vehicle service.

Responsibilities

• Partner with engineering teams to create and update diagnostic information and procedures contained in the diagnostics database for use by non-engineers
• Collaborate with various engineering and quality teams to gather technical information
• Understand technical problems and communicate them effectively to non-technical people
• Validate information for accuracy and use a routing and review process for document approval
• Edit content according to a style guide and enforce organization standards
• Improve editorial and visual standards for documentation and recommend new designs, layouts, and formatting as needed.
• Manage tasks and information flow using collaboration software (such as JIRA,SharePoint, and custom databases)

Requirements

• Degree in English, Rhetoric and Composition, Technical / Professional Writing, Journalism, Communications, or equivalent
• 1-3 years working experience in related field
• Ability to edit and create documentation that is accurate, complete, clear, specific, and as concise as possible
• Ability to explain technical concepts to peers, people from different parts of the organization, and non-technical people
• Can extract and comprehend system operation from typical engineering documentation from both a software and mechanical perspective (e.g. schematics and subsystem specification documents)
• High level of interpersonal communication skills
• Strong capacity for both logical and creative thinking
• Must be organized, detail-oriented, and able to multi-task and evaluate priorities
• Self-directed and able to work independently with minimal supervision
• Experience with HTML, XML, DITA, Markdown, Git, SQL, and/or Python is a plus

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation

$76,000 - $180,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.