Audio Visual Technician Job at Skills Alliance in Cambridge

Requirements

• Minimum of 3 years of experience in IT/AV support or a related field.
• Hands-on experience with live events and high-priority, VIP meetings.
• Proven expertise in troubleshooting and problem-solving complex AV and IT systems.
• Strong ability to work independently, with minimal supervision, while staying
• accountable for results.
• Technical proficiency in AV and IT systems, including hardware, software, and
• networking.
• Exceptional attention to detail and ability to track and document work effectively.
• Outstanding communication and interpersonal skills, with a focus on collaboration and
• relationship management.
• Adaptable and flexible, able to respond effectively to technology failures and changing
• conditions.

Duties and Responsibilities

• Deliver expert technical support for IT/AV systems within the organization, ensuring
• seamless operations across meetings and events.
• Maintain, troubleshoot, and manage the life cycle of AV systems to guarantee reliability
• and performance.
• Provide high-touch, white-glove support for VIPs, ensuring their needs are met with
• professionalism and discretion.
• Learn and deploy new hardware and software as the organization adopts new AV
• technology.
• Track team tickets in a centralized system, ensuring thorough documentation, timely
• completion, and proactive follow-ups.
• Troubleshoot and resolve issues with on-campus AV equipment, including networked
• devices.
• Serve as a primary point of contact for end-user questions and guidance on IT/AV
• systems and workflows.
• Develop, maintain, and update IT/AV documentation, delegating tasks when
• appropriate.
• Provide training to team members and end users on AV technology and best practices.

Desired Qualifications

• Demonstrated experience managing IT/AV projects, from planning to execution.
• Knowledge of digital signage solutions and their integration with AV systems.
• Networking/IP knowledge, including troubleshooting networked AV systems.
• Proficiency in tools and platforms such as:
• Crestron systems and XiO Cloud, Extron, Shure, Biamp, QSC, Zoom/Zoom
• Rooms, NEAT devices.
• Windows, macOS, iOS, and Android operating systems.
• Industry certifications like CTS, CTS-D, or CTS-I are a strong plus but not required.

Working Conditions

Office-based position, with occasional event-based adjustments to working hours.

Physical ability to lift and transport equipment up to 50 lbs.

Full-time, on-site role with standard working hours of 8:00 AM 5:00 PM, Monday

through Friday, with flexibility for early or late shifts as needed.

This role is perfect for an IT/AV professional who thrives in a fast-paced environment, values

collaboration, and excels at troubleshooting and problem-solving. If youre passionate about

delivering top-tier technical support and creating seamless IT/AV experiences, we encourage

you to apply!