Insight Global
Audio-Visual Support Specialist Job at Insight Global in Washington
Insight Global, Washington, DC, United States, 20599
An elite global law firm is looking for an AV Support Specialist to join their team. The Audio-Visual Support Specialist is a member of the Technology Support team in the Technology function. The senior specialist reports to the Supervisor of Technology Support. This role is to be client-service driven and able to professionally communicate, engage, follow up and collaborate with Technology managers and colleagues, lawyers and other business services teams. The individual is to cultivate positive and collaborate relationships with the team, the Firm and clients. Daily duties include the below:
- Work closely with the team to set up and support meetings, events and other multi-media activities in the office and virtually.
- Serve as an expert of meeting and collaboration toolsincluding MS Teams, Webex, content sharing, digital recording, WebRTC, and Cisco scheduling.
- Set up conference room technology for scheduled and ad hoc audio and video meetings.
- Answer technical questions to meeting organizers, set up and distribute links (Teams, Webex, Zoom, etc.) for upcoming virtual meetings, support rehearsals and meetings in the office and virtually.
- Show and guide Firm members and clients how to use Firm meeting tools such as Webex, audio conferencing, MS Teams, content sharing, and alike.
- Assist the AV lead and the team in scheduling and assigning team resources to meeting support requests, as needed.
- Provide on-call support when required.
- Help perform system quality checks to promptly correct audio visual technical issues before meetings and Firm events.
- Support Firm events by setting up, maintaining and/or removing AV equipment.
- Monitor and follow up support requests submitted to the AV team via email, Teams chat, and ServiceNow.
- Help troubleshoot, repair or escalate issues related to our integrated AV systems.
- Use RRS, CMS and TMS systems, and other Firm systems, to ensure AV requests, reports, follow ups and activities are timely maintained and recorded.
- Support hardware, software, mobile devices and other peripherals.
- Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents promptly.
- Take ownership of technical problems and resolve the issue.
- Assist the team with technology equipment moves to support internal office relocations.
- Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- 1-2+ years of audio-visual experience/working with and handling audio visual equipment.
- Able to mentor AV Support Specialists
- Knowledge and experience with meeting tools such as MS Teams, Webex, content sharing and digital recording (or their equivalent).
- -Knowledge and experience with WebRTC, Cisco scheduling and bridging, and TMS and room reservation systems, are preferred.
- Knowledge and experience with Control Systems, DSPs, Audio Distribution, Touch Panels and Virtual TPs, Cisco Codecs & Infrastructure AV equipment.
- ITIL Foundation certification or practical experience of ITIL is desirable.
- Knowledge of the following would be advantageous:
- -Hands-on experience in desk side troubleshooting
- -Application support experience with Microsoft Office 365 and Windows 10/11, Citrix, Cisco Servcure Connect, BlackBerry Work, iManage and SharePoint.
- -Exposure and/or experience with database applications.
- Experience with photographing portraits and/or events is preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
- Work closely with the team to set up and support meetings, events and other multi-media activities in the office and virtually.
- Serve as an expert of meeting and collaboration toolsincluding MS Teams, Webex, content sharing, digital recording, WebRTC, and Cisco scheduling.
- Set up conference room technology for scheduled and ad hoc audio and video meetings.
- Answer technical questions to meeting organizers, set up and distribute links (Teams, Webex, Zoom, etc.) for upcoming virtual meetings, support rehearsals and meetings in the office and virtually.
- Show and guide Firm members and clients how to use Firm meeting tools such as Webex, audio conferencing, MS Teams, content sharing, and alike.
- Assist the AV lead and the team in scheduling and assigning team resources to meeting support requests, as needed.
- Provide on-call support when required.
- Help perform system quality checks to promptly correct audio visual technical issues before meetings and Firm events.
- Support Firm events by setting up, maintaining and/or removing AV equipment.
- Monitor and follow up support requests submitted to the AV team via email, Teams chat, and ServiceNow.
- Help troubleshoot, repair or escalate issues related to our integrated AV systems.
- Use RRS, CMS and TMS systems, and other Firm systems, to ensure AV requests, reports, follow ups and activities are timely maintained and recorded.
- Support hardware, software, mobile devices and other peripherals.
- Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents promptly.
- Take ownership of technical problems and resolve the issue.
- Assist the team with technology equipment moves to support internal office relocations.
- Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
- 1-2+ years of audio-visual experience/working with and handling audio visual equipment.
- Able to mentor AV Support Specialists
- Knowledge and experience with meeting tools such as MS Teams, Webex, content sharing and digital recording (or their equivalent).
- -Knowledge and experience with WebRTC, Cisco scheduling and bridging, and TMS and room reservation systems, are preferred.
- Knowledge and experience with Control Systems, DSPs, Audio Distribution, Touch Panels and Virtual TPs, Cisco Codecs & Infrastructure AV equipment.
- ITIL Foundation certification or practical experience of ITIL is desirable.
- Knowledge of the following would be advantageous:
- -Hands-on experience in desk side troubleshooting
- -Application support experience with Microsoft Office 365 and Windows 10/11, Citrix, Cisco Servcure Connect, BlackBerry Work, iManage and SharePoint.
- -Exposure and/or experience with database applications.
- Experience with photographing portraits and/or events is preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.