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Anakim Consulting

Anakim Consulting is hiring: Audio Visual (AV) IT Field Technician in Houston

Anakim Consulting, Houston, TX, United States, 77246

Title
Audio Visual (AV) IT Field Technician
EOE Statement Anakim Consulting is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regards to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Description

Position: Audio Visual IT Field Technician JSC (U.S. Citizens Only)

Full Background Investigation Required Prior To Start and Must Be Able to Obtain a Federal Government "Public Trust" Clearance

Location: Houston, Texas (ONSITE)

Description/Responsibilities:

Anakim Consulting Inc. has an opening for an Audio Visual (AV) IT Field Technician at the Johnson Space Center in Houston, Texas. This position will be dedicated to on-demand support for the International Space Station (ISS) Program owned conference rooms. This position will involve rapid response to conference room issues, including meeting support in a fast-moving and highly visible environment.

  • Installing, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades.
  • Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
  • Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, speakers, microphones, controllers, codecs, touch panels, fixed and following cameras and controllers.
  • Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
  • Demonstrating a high level of customer service, professionalism, and end-user support to a large VIP customer.
  • Performing testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused a regression to conference room operability.
  • Perform preventative maintenance inspections and ongoing patching of conference room equipment.
  • Support root cause analysis activities of conference room incidents.
  • Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
  • Resolving work orders for Network, VOIP, and conference room equipment.
  • Resolving incidents according to service level agreements for IT and AV equipment.
  • Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
  • Analyzing possible solutions using standard procedures.
  • Completing work with a moderate level of guidance and direction.
  • Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
  • Working within guidelines and policies.
  • Explaining information to others in straightforward situations.
  • Ensure equipment and services provide consistent end-user experience. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents
Position Requirements

Basic Qualifications:

  • AA/AS Degree and 4 years' experience OR High School and 6 Years experience.

  • 5 or more years of relevant experience supporting conference room technologies including virtual meeting platforms, microphones, speakers, codecs, room A/V controllers, projectors, phones, audio/visual calibration, video walls, amplifiers, technologies such as or similar to BiAmp, Shure, Extron, Control Professional, Qsys, etc. 3+ years of cable plant experience working with fiber optic, copper, and category cabling.

  • 3+ years of audio-visual equipment troubleshooting and issue resolution and repair
  • 3+ years' experience troubleshooting complex routing and switching issues.
  • 3+ years' experience configuring switches, routers, network appliances, WAN acceleration devices.

Required Skills:

  • Intermediate to advanced troubleshooting skills with audio visual conference equipment.
  • Strong communication and customer service skills.
  • Ability to work in a team environment to resolve technical issues in a dynamic environment.
  • Strong communication and interpersonal skills to work with clients and team members effectively.
  • Ability to interpret network drawings and specifications.
  • Ability to identify different colors and telecom color codes.
  • Lifting heavy objects of up to 50 pounds
Full-Time/Part-Time Full-Time Position JSC Leidos Audio Visual (AV) IT Field Technician About the Organization Anakim Consulting is a privately held small company that provides growth opportunities for employees. Come join our team!

This position is currently accepting applications.

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