Broadcast Site Reliability Engineer in GILBERT, Arizona Job at DISH Network L.L.

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6808878 Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. Department Summary Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow. Job Duties and Responsibilities We are seeking a Broadcast Site Reliability Engineer (BSRE) to join our team to maintain the reliability and performance of our satellite and streaming channels. A BSRE will bridge the gap between IT and broadcast operations by taking on operational tasks and responsibilities typically handled by operations teams. The essential functions of this job position include but are not limited to, monitoring, automating, and improving the reliability, performance, and availability of DISH and Sling systems. They will be responsible for tasks such as preventing incidents, managing infrastructure, building effective monitoring systems, and ensuring the smooth operation of critical systems. The BSRE will identify and resolve issues with various channels delivered to DISH and Sling customers and will record details of the events as they unfold for post-event analysis and corrective actions. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law. Key Responsibilities: Use the monitoring systems (for alerting and dashboards) for local, national, and international channels Take action to restore channels or bring up additional server/infrastructure capacity Coordinate with internal departments/stakeholders to troubleshoot and resolve broadcast/content/network/maintenance issues Build and maintain monitoring that alerts on symptoms rather than on outages Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement Perform system and web-server administration, writing scripts, engaging in network protocols, and conducting remote administration of servers and network devices Triage internally reported and executive escalated single-user issues Support Video Services Incident Operations model by acting as an engagement and tooling resource during high-severity incidents Working on-call shift to prevent incidents from occurring Perform support activities to restore channel outages or remove channels due to contractual expiration Document and disseminate provider-initiated maintenance activities Document maintenance activities that require team to take action Propose solutions and improvements to enhance engineering processes Adhere to all safety protocols and guidelines during engineering activities Report safety concerns, incidents, and near-misses promptly Adhere to safety protocols and ensure a safe working environment for all team members, including following industry-specific safety regulations Other essential job functions may be assigned by DISH in its discretion and are subject to change at any time.