User Experience Tester II Job at DISH in Englewood

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

A User Experience Tester tests the front end of the applications our agents and technicians use at DISH. Because we pride ourselves in knowing our end users and how they navigate applications in their day-to-day work, our focus is considering all the different flows that should be tested for upcoming changes deployed monthly. In addition to testing applications and their upcoming changes, we work with our business partners to influence new enhancements that will make our agent's and technicians' jobs more efficient! The team is looking for someone who is customer service oriented and who prides themselves in creative problem solving and advocating for those who use our applications.  This position may require night and weekend work, both scheduled and unscheduled.

Key Responsibilities:

• Detail-Oriented – Develop and maintain test cases, using business/IT requirements to ensure system changes meet requirements
• End-User Experience – Evaluate requirements for business need and optimal user experience
• Relationship Focused – Works well with various departments throughout the company, including marketing, sales, product teams, and IT
• Pro-actively communicates changes, improvements and defect fixes in non-technical terms to a large audience, escalating as needed
• Product Leadership – Ensures the product meets business needs and delivers value to users without introducing problems to current processes

Skills, Experience and Requirements

Education and Experience:

• 2 years user experience testing with frontend applications or equivalent experience

Skills and Qualifications:

• Aptitude for defining problems, collecting data, establishing facts, and drawing valid conclusions
• Ability to plan for future work while maintaining the current delivery
• Must be able to handle different situations and tasks with minimal direct oversight from management
• Applicants must be internally motivated to seek out projects and drive forward needed initiatives
• Experience with Customer App (CAP) or other agent CRM applications a plus
• Call center experience a plus

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.