Community Manager Job at Lifesize in Austin

About Lifesize

At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any conference room so you can connect to anyone, anywhere. It’s a meeting experience like no other. Our video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size. For more information, visit www.lifesize.com or follow the company @LifesizeHD.

Do you enjoy a fun and challenging work environment? At Lifesize, we focus on building teams of incredible people and making our customers extremely happy. We work hard, but we believe in balance.

Our culture makes us special! If you’re looking for a challenge and working in an open-culture environment where innovation and creating cutting-edge technologies is central to our success, then Lifesize is the right place for you. If you genuinely care about customers and are passionate about their success, then you should talk with us. Lifesize employees are encouraged to ask for help from and offer help to anyone at any time. We believe in a spirit of entrepreneurship. Many of our employees have previously founded other successful tech companies.  We are looking for cream-of-the-crop candidates who love a good challenge.

Lifesize is looking for a Community Lead to head our awesome community of Lifesize family members (aka customers and partners). Lifesize succeeds if our customers are successful. Our community is an important and critical component to keeping our customers and partners connected to our Lifesize family,

Do you care deeply about the success of your customers?

Are you the go-to person for your company’s most challenging issues?

Do you love to “teach a man to fish” and take time to teach others how to use technology and solve problems?

Does bureaucracy that keeps you from getting work done and making customers happy frustrate you?

If so, we should talk. We’re building a world-class company and need more people like you!

We are looking for a Community Lead to expand our Global Customer Obsession Team. The Community Lead owns the strategy and execution of all Community initiatives achieving such a high level of excellence that every customer is an “Evangelist” for Lifesize at every opportunity.

Key Responsibilities include:

• Enthusiasm for serving customers and eagerness to take ownership
• Set the strategic vision for community and define success criteria
• Lead all aspects of our external and internal communities, including execution of the strategy
• Be an Evangelist for Lifesize Community with internal Lifesizers, customers and partners
• Educate stakeholders and end users on benefits and why / how to use the Community
• Be the “go-to” person for on-boarding new members, generating new topics and continuing to move Lifesize forward in building a world-class community that extends our reach beyond our current customer and partner base
• Build a group of internal community facilitators, champions/advocates and moderators through providing orientation, mentorship and support
• Own the Community Help / Support Space (content, monitoring, answering questions, etc.)
• Monitor overall adoption and make adjustments as needed
• Monitor and help moderate community activity, encouraging membership, facilitating discussions, and managing use procedures
• Lead content creation initiatives to populate community with relevant technical and non-technical content
• Lead community advocacy efforts to build a family of Lifesize evangelists (both customers and partners)
• Accountable for maintaining industry leading Net Promoter Score (NPS) and contributing to organic growth by partnering with others to promote and grow community and world-class service experiences through Community
• Ability to partner cross functionally and lead all initiatives for Community
• Strong cross functional team player
• Partner with Customer Operations in analyzing and selecting next generation community, training, and advocacy platform(s)
• Perform other tasks, roles and responsibilities as required

Requirements:

The ideal candidate will have:

• Passion for serving customers

• Strong networking skills

• Positive professional attitude (but we expect you to have fun at work)

• Ability to build strong bonds and relationships with both customers, partners and Lifesizers

• Ability to uncover problems that get in the way of building a great Community and fix them

• Ability to build honest and trusting relationships with customers and Lifesizers

• Expert follow through

• Self-motivated individual with a strong desire to learn new technologies and entrepreneurial spirit

• Strong Lifesize product knowledge

• Experience in enterprise software and hardware industry; specifically with Lifesize Video Conferencing

• Excellent interpersonal, communication and presentation skills (both verbal and written)

• Zealous problem solver

• Demonstrated ability to handle many tasks simultaneously

• Able to clearly articulate information to others so it’s easy to understand

• Great team player

• Travel may be required

• Flexibility is required

• Ability to work in a fast-paced office environment where multi-tasking is a must

• Ability to work full time (40+ hours/week)

Lifesize, Inc. is an Equal Opportunity Employer. Lifesize does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability.