Charles Schwab Corporation is hiring: Sr Manager, Content Strategist in Austin

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We are looking for an experienced, collaborative, and adaptable content strategist who is passionate about understanding user needs and pain points to join the Experience Design (XD) team. The XD Team crafts effortless mobile, web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for clients, advisors and Schwab employees. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.

As a Content Strategist (individual contributor), you are responsible for:

Content strategy and execution:

* Apply content strategy principles (planning, creation, governance) to projects to create quality experiences

* Architect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design and content design

* Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needs

* Align content to business requirements and user needs to support core strategy

* Inform all content decisions based on data, research, and careful planning

* Write content according to UX writing standards, align/edit existing or placeholder content to standards

* Lead content reviews and influence stakeholders through articulation of content design decisions with clear rationale. Oversee content direction and take part in and/or lead peer reviews

* Identify gaps in UX writing standards and propose solutions

Experience consulting:

* Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together

* Use problem definition techniques and data to drive project requirements

* Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of "how might we"

* Lead reviews and drive decisions, recognizing that great products are achieved iteratively, within scope and budget, emphasizing progress over perfection

* Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers

* Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system

Team leadership:

* Lead projects across XD disciplines to create seamless experiences

* Work with teams to estimate project completion based on task completion and resource availability

* Foresee potential roadblocks and raise to project leads

Teamwork, collaboration, and engagement:

* Passionately solutions-focused and optimistic about team, our mission and the needs of our partners and users

* Partner across disciplines and functions

* Build relationships by creating trust with partners through setting expectations on process/deliverables

* Actively seek and use ideas and feedback to strategically guide delivery

* Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns

* Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft

Your approach:

* Use various communication techniques to showcase work and persuade through rationale and storytelling

* Propose solutions that benefit all parties and craft arguments to support position

* Have a design position and be open and flexible to moderate that position when new information is presented

* Work within an undefined space to define potential paths forward through problem definition and design thinking

* Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions

Why your work matters:

* You will support an engaged set of users who rely on our products to manage their financial lives

* By understanding the user needs you will be able to impact how our users do business with Schwab

* You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers

* You will work with an engaged design team that fosters a learning environment

What you have

Required Qualifications:

* 6 + years of content design focused on digital products or equivalent

* An online portfolio showing process and design thinking

* Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications

* Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology

* Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules

* Proficient in design tools like Figma, FigJam, and Writer

* Experience running design sessions with cross-functional teams

* Comfort in a project-oriented work environment, with a positive attitude and strong work ethic

Preferred Qualifications:

* 1+ year of content design experience for touch-based mobile interfaces

* 1+ year of conversational design experience

* Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types