Sr Manager, User Experience Designer Lead Job at Charles Schwab in Austin

Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We are looking for an experienced, collaborative, and adaptable product design lead (people leader) who is passionate about understanding user needs to join the Experience Design (XD) team. The XD Team crafts effortless mobile, web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy, and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow. In this role, the design lead will: Experience Design Co-create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together Tackle system-level questions with opportunities in design, architecture or standards Introduce ideation methods, user research, and techniques to planning and discovery processes Lead cross-functional teams in using data to define the right problem to solve Work with partners to build and define metrics that show experience impact Lead reviews and drive decision-making with the understanding Resolve internal roadblocks within XD team and resolve broader roadblocks collaboratively with cross-functional teams Team leadership Lead and mentor across XD disciplines in solving problems to create seamless experiences across product areas Work with teams to estimate project completion based on task completion estimates resource availability Define XD roadmaps across product areas Act as a role model and share feedback on use of collaborative techniques Product design and execution Bring products to life through collaboration across the enterprise, designing solutions that delight and satisfy our clients and meet business needs Influence and lead product design efforts from early discovery to final delivery, with an emphasis on selecting the best approach and XD methods to define potential solutions Define visual design approach for products, including how aspects like layout, color, spacing and typography impact how the user will interact with the system and how the system should respond Work within and contribute to a design system with full understanding of the overarching structure and implementation methods for patterns and components Understand that the tiniest detail can make all the difference in designing a great product, with focused attention on meeting product requirements, providing consistent and error-free experiences aligned to brand identity, and ensuring every aspect of the design is accessible and inclusive Talent management Manage across XD disciplines, with a dual focus on furthering the XD team and growing individual team members Manage XD teams within a program/portfolio managing relationships and resource capacity Set clear expectations for individuals, provide feedback, and address performance issues Develop and support individual growth plans to capitalize on employee talents Why your work matters: Support an engaged set of users who rely on our products to manage the financial well-being of their clients and their own businesses Balance functionality against complexity on an industry-leading platform which serves thousands of investment advisors Lead an engaged design team that values delivering value and fostering growth What you have Required Qualifications 11+ years of digital product design experience 5+ years of people leadership experience Documented experience designing highly complex B2B products An online portfolio showing process and outcomes Expert in all facets of XD, including practice, process, tools, and techniques Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology Experience planning and conducting user research, inclusive of diverse research methodologies Strong self-management skills, comfortable with substantial responsibility, ability to work directly with product and engineering partners, and capable of managing project schedules Proficient in Figma Preferred Qualifications Effective relationship builder—ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types Comfortable in a project-driven work environment, with a positive attitude and solid work ethic What’s in it for you At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance What’s in it for you: At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.