Director Of Certification Content Job at The Institute of Internal Auditors Inc

Job Overview
The Director, Assessment Products is responsible for managing and optimizing the IIA’s global certification programs. This role requires strategic planning, operational oversight, and strong cross-functional collaboration to ensure high-quality program delivery, customer satisfaction, and alignment with industry standards and trends. The ideal candidate will demonstrate exceptional leadership, strategic vision, and a customer-focused approach to enhance brand loyalty, expand market reach, and drive revenue growth.

Essential Duties and Responsibilities

• Manage and execute strategic plans for global certification and assessment programs that align with the IIA’s objectives, driving both short- and long-term revenue growth.
• Oversee the development and implementation of innovative solutions to improve certification products and enhance the customer experience.
• Ensure high standards of exam performance using psychometric best practices, staying current on industry trends, including the impacts of AI and GenAI on assessments.
• Monitor assessment product performance and program outcomes, make data-driven policy recommendations to improve certification success rates and overall program effectiveness.
• Collaborate with marketing, customer engagement, and human resources teams to implement campaigns and outreach initiatives that support customer acquisition, retention, and brand perception.
• Identify and manage opportunities to streamline certification processes, reduce barriers to entry, and expand global reach.
• Establish and oversee Requests for Proposals (RFPs) and partnerships with business partners and contractors to develop assessment-related content.
• Build a supportive environment focused on team learning, individual development, and diversity, equity, and inclusion.
• Develop and manage certification and qualification programs across key regional markets, enhancing brand loyalty and customer engagement while aligning with local trends.
• Contribute to strategic planning processes by identifying and developing new product opportunities that support business growth and expand the certification portfolio.
• Oversee budget preparation, fiscal management, and performance metrics to drive growth, profitability, and cost efficiency.
• Travel domestically and internationally as needed to meet business needs.

Qualifications

Education and Experience

• A bachelor’s degree or higher in education, psychology, or a related field (Master’s preferred).
• Ten or more years of experience in managing and growing assessment programs, with expertise in credentialing, data analysis, and educational outcomes.
• At least five years of management experience, preferably within an international, B2B/B2C environment.
• Strong understanding of psychometric principles, measurement best practices, and experience with test authoring tools and software.

Skills and Abilities

• Commercial Acumen: Demonstrated understanding of market dynamics and customer needs to develop competitive, profitable certification offerings.
• Leadership: Proven ability to lead and inspire cross-functional teams, fostering a collaborative and inclusive environment.
• Strategic Orientation: Strong strategic thinking skills with the ability to drive long-term vision and influence company growth.
• Executive Presence: Confident communicator with strong presentation and public speaking abilities, comfortable navigating complex stakeholder relationships.
• Customer-Focused: Committed to customer satisfaction and engagement, with a keen understanding of market demands.
• Analytical Skills: Skilled in data interpretation and assessment for informed decision-making and process improvements.
• Global Mindset: Experienced in working with diverse international markets, demonstrating cultural sensitivity and awareness.
• Communication: Exceptional written and verbal communication skills, able to explain complex topics to non-experts.
• Change Management: Skilled in managing organizational change and supporting business transformation efforts.
• Ethical Integrity: Maintains high ethical standards, acting as a role model for professionalism.
• Organizational Skills: Proficient in managing multiple projects simultaneously, with exceptional planning and time management skills.
• Technology Proficiency: Proficient in Microsoft Office Suite and relevant project management tools.