Technical Writer, Energy Technical Content Job at Tesla Motors in Hayward

The Tesla Energy Technical Content team creates and manages a wide variety of technical documentation that supports key stakeholders across multiple product lines and business functions including Energy Storage, Charging, and Solar. The team is looking for a senior-level Technical Writer who has experience getting hands-on with hardware and/or software/firmware products to conceptualize, create, and maintain entire sets of documentation for various product lines. This role will be responsible for creating content from scratch, and updating and improving existing content, to contribute to a growing library of service manuals, datasheets, bulletins, etc. to equip end users with important information that enables the successful deployment, operation, service, and scale Tesla's groundbreaking Energy products. This role is full-time onsite in Hayward, CA.

Responsibilities

• Write, edit, validate, and publish comprehensive documents such as installation manuals, service manuals, datasheets, commissioning guides, software walk-throughs, etc.
• Effectively collaborate and build strong working relationships with subject matter experts such as Engineers, Technicians, and Product Managers to ensure alignment on programs/projects/priorities, and that all content is accurate and approved
• Proactively project-manage multiple documentation projects/initiatives concurrently to ensure that priorities are addressed appropriately, and that all standard team processes are followed
• Track ongoing product iterations and improvements across different regions worldwide to ensure that all information, including region-specific information, is properly documented, and socialized in a timely manner
• Interact directly with hardware and/or software products hands-on to fully understand how they work, to create content more effectively with the deeper product understanding in mind
• Manage document translations to support successful worldwide deployment of products and region-specific information availability

Requirements

• 5+ years of technical writing experience in a high-tech environment working with technical subject matter experts, or equivalent experience
• Experience writing step-by-step procedures, how-to user guides, and other instructional content in the form of manuals, work instructions, and service bulletins (both from scratch, and from existing drafts)
• Experience in a technical role, e.g. Technician, Wngineer are beneficial given this role's strong technical expectation
• Proactivity to think ahead, plan for future changes to documentation, and suggest solutions to problems.
• Proficiency with industry-standard authoring and content creation tools (Word, InDesign, Oxygen XML Editor, FrameMaker, Visio, etc.)
• Experience working in a structured authoring environment (DITA/XML, HTML, etc.)
• Experience creating visual content that directly accompanies text within documents, such as taking photographs and editing them to include callouts and zoom-ins, and/or pulling CAD model visualizations from engineering databases

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation

$100,000 - $180,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.