City of Suffolk, VA
Library Services Coordinator (Location Services) Job at City of Suffolk, VA in S
City of Suffolk, VA, Suffolk, VA, United States, 23434
Salary: $45,738.00 - $54,609.00 Annually
Location : Suffolk, VA
Job Type: Full Time
Job Number: 03691
Department: Library
Opening Date: 12/03/2024
Closing Date: 12/24/2024 11:59 PM Eastern
Description
Under general supervision, provides coordination and supervision of Location Services in the Suffolk Public Library System. Work involves coordinating the activities of the assigned area of responsibility, supervising subordinate staff, leading code of conduct, collaborating with the public, other City departments and agencies and preparing various reports and schedules. In addition to their specialized tasks, employee is also responsible for performing such duties as checking library materials in and out, managing patron accounts, collecting payments, accepting reserve requests and providing technology and reference assistance to library patrons. Employee must exercise independent judgment and initiative in planning and organizing aspects of library services. Employee must also exercise tact and courtesy in frequent contact with library patrons and the general public. This position is located at the Morgan Memorial Library. Staff may be required to work at other locations, depending on staffing needs. Reports to Library Experience Manager.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions
Required Qualifications
A combination of higher education and/or experience equivalent to 5 years, 1 of which must have been in a library setting or closely related customer service field; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.
Supplemental Information
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO)Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work ScheduleFor some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01
Do you have a valid driver's license?
02
Do you have a high school diploma or GED?
03
Which of the following reflects your highest level of education?
04
Do you have a combination of higher education and/or experience equivalent to 5 years, 1 of which must have been in a library setting or closely related customer service field?
05
How many years of experience do you have in libraries, customer service, and/or a closely related field?
06
Which of the following best describes your supervisory experience?
07
How many years of experience do you have performing collection maintenance (including deselecting materials)?
08
Briefly share your experience working with school-aged youth in a library or customer service environment.
Required Question
Location : Suffolk, VA
Job Type: Full Time
Job Number: 03691
Department: Library
Opening Date: 12/03/2024
Closing Date: 12/24/2024 11:59 PM Eastern
Description
Under general supervision, provides coordination and supervision of Location Services in the Suffolk Public Library System. Work involves coordinating the activities of the assigned area of responsibility, supervising subordinate staff, leading code of conduct, collaborating with the public, other City departments and agencies and preparing various reports and schedules. In addition to their specialized tasks, employee is also responsible for performing such duties as checking library materials in and out, managing patron accounts, collecting payments, accepting reserve requests and providing technology and reference assistance to library patrons. Employee must exercise independent judgment and initiative in planning and organizing aspects of library services. Employee must also exercise tact and courtesy in frequent contact with library patrons and the general public. This position is located at the Morgan Memorial Library. Staff may be required to work at other locations, depending on staffing needs. Reports to Library Experience Manager.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Essential Job Functions
- Coordinates and supervises the operations of a specialized area in the Suffolk Public Library System.
- Hires, trains, supervises, and evaluates subordinate staff and provides guidance to volunteers in the work to be performed and ensures compliance with library policies and procedures.
- Schedules, coordinates, and provides training to staff working library service points.
- Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository, and securing the library at the end of the business day.
- Directs, advises, provides, assists, and instructs patrons with locating library materials, answering reference and directional questions, and placing reserve requests.
- Maintains, selects, assigns, and develops a collection based on patron needs and interests.
- Receives, reviews, and responds to patron complaints.
- Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills.
- Supervises and plans guidelines for tasks, organizes and leads projects, and implements duties in circulation and public services.
- Schedules staff and authorizes leave to ensure an equitable distribution of work and adequate staffing to provide quality customer service; documents and prepares probation and annual employee performance feedback to encourage, counsel, discipline and set goals for library staff; identifies training needs and opportunities and develops training programs to provide staff with the skills to deliver quality service; contributes to staff meeting agendas and leads discussions to explore continued improvement opportunities, solicits feedback, promotes teamwork and provides training; and leads or participates in a team process to develop criteria to interview, evaluate, and select candidates in order to hire the best applicants.
- Responds to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion, and negotiation skills to determine appropriate resolution.
- Analyzes and assesses any risk factors associated with the facility and surrounding environment that may impact the safety of the public or staff due to weather conditions, power outages, or unpredictable behavior from individuals.
- Assists with collection maintenance by participating in and organizing the work of staff repairing, deselecting, denewing, and evaluating materials (to include recommending materials for purchase) as necessary.
- Helps foster partnerships with community agencies, businesses, civic organizations and the faith community to address gaps in services for youth and young adults who patronize the Morgan Memorial Library.
- Assists with providing opportunities for youth participation in supportive activities, to include mentorships, internships, volunteer service, and employment.
- Promotes positive choices and community involvement.
- Provides and makes judgement calls in response to crisis situations, such as following a violent incident.
- Takes an active role, as well as encourages staff to, foster relationships with the youth who patronize the Morgan Memorial Library.
- Takes an active role in enforcing Code of Conduct practices and coaches other staff to do so at the Morgan Memorial Library.
- Performs related work as required.
Required Qualifications
A combination of higher education and/or experience equivalent to 5 years, 1 of which must have been in a library setting or closely related customer service field; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.
Supplemental Information
- Knowledge of library routine and procedures. Has considerable knowledge of specialized area assigned of marketing, graphic design, educational processes, publishing industry, management techniques, and philosophies
- Knowledge of books, magazines, and related materials available to the public.
- Knowledge of OPAC, the library's filing system and various types of informational materials in the library.
- Knowledge of bookkeeping and/or accounting/clerical practices and procedures.
- Ability to use standard office machines and a variety of popular audio visual and computer equipment.
- Ability to maintain clerical records.
- Ability to follow established procedures and perform work requiring some detail.
- Ability to instruct patrons in the use of various office machines, computer programs and library reference materials.
- Ability to deal tactfully and courteously with library patrons and the general public.
- Ability to establish and maintain effective working relationships as necessitated by work assignments.
- Ability to effectively express ideas orally and in writing. Is able to exercise tact and courtesy in frequent contact with City employees, City officials, professionals, and the general public.
- Ability to establish and maintain effective working relationships as necessitated by work assignments.
- Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
- Ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from supervisors.
- Ability to read a variety of informational and legal documents, City and state codes, law books, etc. Requires the ability to prepare correspondence, memorandum, opinions, contracts, notices, petitions, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others.
- Ability to plan work and develop procedures; to learn and/or evaluate complex information in order to make judgments and decisions.
- Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including legal and municipal terminology.
- Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages.
- Ability to inspect items for proper length, width and shape.
- Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with (persons acting under stress) (emergency situations).
Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;
Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.
Paid Time Off (PTO)Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.
Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.
Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.
Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.
Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.
Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.
Alternative Work ScheduleFor some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01
Do you have a valid driver's license?
- Yes
- No
02
Do you have a high school diploma or GED?
- Yes
- No
03
Which of the following reflects your highest level of education?
- High School Diploma or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the above
04
Do you have a combination of higher education and/or experience equivalent to 5 years, 1 of which must have been in a library setting or closely related customer service field?
- Yes
- No
05
How many years of experience do you have in libraries, customer service, and/or a closely related field?
- Less than 2 years
- 2-3 years
- 3-4 years
- 4-5 years
- 5-6 years
- More than 6 years
06
Which of the following best describes your supervisory experience?
- Less than 1 year
- 1 - 2 years
- 2 - 3 years
- 3 - 4 years
- 4 - 5 years
- 5 - 6 years
- More than 6 years
07
How many years of experience do you have performing collection maintenance (including deselecting materials)?
- Less than 1 year
- 1-2 years
- 2-3 years
- 3-4 years
- 4-5 years
- 5-6 years
- 6-7 years
- More than 7 years
08
Briefly share your experience working with school-aged youth in a library or customer service environment.
Required Question