Social Media Manager Job at Food Bank of the Rockies in Denver

Position Title: Social Media Manager

Classification: Exempt

Reports To: Senior Marketing Director

Location: Denver

Compensation: $59,700 - $61,500 Annual Salary

Benefits: Medical, dental, and vision, 401(k) Retirement plan with up to 8.5% company match, PTO, paid sick leave, paid holidays, and a flexible schedule

As one of the largest Food Banks in the United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals.

The Social Media Manager works collaboratively and strategically to help manage the social media presence for the Food Bank of the Rockies. The Social Media Manager will develop social media content that supports the organization’s social media strategy, while staying on top of current trends and industry best practices that will push Food Bank of the Rockies’ digital engagement forward. This position includes strategic creation, curation and publishing of content as well as capturing the voice of Food Bank of the Rockies in social post copy.

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

We value diversity and inclusivity and are thus always looking to diversify our staff with an eye toward race and ethnicity, sexual orientation, gender identity, and age, among other areas. Candidates who bring such diversity are encouraged to apply.

Primary Responsibilities:

• Creates audience-centered, strategic, meaningful, and engaging social media content
• Monitors comments and direct messages across social media platforms (Facebook, Twitter, etc.), responding when appropriate
• Delivers stellar and rapid support for people making inquiries about food distributions or other organizational efforts
• Using Sprout Social (or another tool), regularly monitors relevant activity on and off our channels
• Explores creative ways to successfully drive audience engagement
• Seeks ways to build a closer connection between our organization and audiences
• Provides suggestions/recommendations for improvement to tools and processes
• Collaborates with the Marketing and Communications team on content and strategy
• Regularly identifies emerging social media trends for possible implementation
• Recommends and implements new channels/platforms
• Assists the Visual Storyteller to capture photos and videos to highlight on our social media platforms, with occasional travel to Western Slope and Wyoming Distribution Centers
• Tracks and analyzes social media data for strategic insights into performance and future recommendations
• Collaborates with other Food Bank of the Rockies personnel and departments for promoting events, activities, and initiatives on social media
• Collaborates and identifies relevant outside organizations and social media influencers to foster beneficial partnerships on social media
• Runs paid boosts of social media posts
• Remains flexible and willing to handle other marketing and communications duties as assigned
• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others

Required Knowledge, Skills, and Abilities:

• Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally
• Demonstrates compassion and sensitivity
• Excellent organizational, time management, and follow-through skills
• Self-directed and results-oriented
• Proactive and independent problem solver
• Ability to coordinate and prioritize multiple tasks
• Show strong teambuilding and interpersonal skills
• Exercise independent judgment, think critically and strategically, collaborate with others, and follow through to execute projects and program requirements
• Strong customer service orientation
• Comfortable working both independently and collaboratively
• Ability to communicate persuasively and articulately both verbally and in writing
• Excellent knowledge of social media platforms, features and functionality, and awareness of emerging platforms
• Ability to read and understand social media analytics and identify areas of success and improvement
• Excellent communication skills

Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Using office equipment such as a computer, mouse, keyboard, printer
• Shared office environment; outdoor work environment occasionally
• Occasional travel within the service area, including Western Slope and Wyoming distribution centers.

Required Qualifications:

• Minimum 4 years of professional experience managing social media for an organization
• Minimum 4 years of professional storytelling experience, including capturing phone and video content for digital distribution, and writing short-form copy
• Experience with third-party scheduling tools such as Sprout Social preferred
• Experience running paid ads or boosting posts preferred
• Comfort working with Canva or other graphic design tools preferred
• Bilingual (Spanish) strongly preferred

Expected Hours of Work:

This is an exempt, full-time position. Work schedules may vary each week and consist of weekdays, evenings, and Saturdays. Due to the nature of social media, occasional hours outside of regular working hours may be required so that urgent outbound information, as well as inbound questions, may be addressed efficiently. A flexible work schedule is available with the option to work remotely from Colorado. In-person work is required a minimum of 2 days per week, or more often based on organizational need.

Compensation:

$59,700 - $61,500 Annual Salary

Benefits:

Food Bank of the Rockies offers a fulfilling workplace and comprehensive benefits package, including:

• Paid time off, 10 paid holidays, sick time, paid parental leave, paid volunteer time
• A 401K retirement plan with up to 8.5% employer-paid match
• Competitive employee health, dental, vision, and life insurance
• A monthly incentive for certified bilingual staff

To Apply:

Apply online through www.foodbankrockies.org/careers. Applications will be accepted until December 23rd.

Thinking about applying?

True passion and excitement for making an impact are just as important as work experience.

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at hr@foodbankrockies.org or 303.371.9250.