YogaSix Santa Rosa
Boutique Fitness Studio Manager Job at YogaSix Santa Rosa in Santa Rosa
YogaSix Santa Rosa, Santa Rosa, CA, US, 95401
Job Description
Job Description
Benefits/Perks
- Paid Time Off
- Complimentary Membership
- Retail Discounts
- Competitive Compensation
- Bonus Incentives
Position Overview
We are seeking an experienced and competitive sales leader who creates and cultivates members through grassroots campaigns, ongoing community events, is social media savvy and has a true passion for improving people’s lives. They are responsible for ensuring the studio meets sales goals, is well-maintained and provides exceptional customer experiences. The General Manager will oversee all aspects of studio functionality, including sales, marketing and operations, as well as leading a team of Sales Associates and Instructors. They must have strong leadership and customer service skills, technical aptitude, effective communication, be efficient, organized, and have a drive and passion for accountability and results.
Essential Duties & Responsibilities:
- Sales & Marketing
- Proven experience in the full lifecycle of lead management (generating, following up, and closing).
- Manage and grow all revenue streams including memberships, private training, retail, and teacher training to achieve monthly goals.
- Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.
- Find, schedule, and attend appropriate community events to create brand presence and generate leads.
- Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio.
- Customer Service & Member Retention
- Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.
- Work front desk shifts as needed at the studio.
- Greet all members, guests and team members with the highest level of customer service.
- Handle studio billing matters; manage member freezes; resolve customer service issues as they arise.
- Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc).
- Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
- Operations
- Partner with Company Owners and Lead Instructor to schedule and monitor class schedules and class format mix.
- Oversee studio cleanliness, including but not limited to: vacuuming/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment.
- Manage studio budget, spending and reporting.
- Participate in studio, regional and company-wide meetings and trainings as needed.
- Partner with Company Owners to plan, order, inventory and merchandise all retail items.
- Maintain accurate data in all appropriate systems for reporting and statistical purposes.
- Management & Leadership
- Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners.
- Train, develop and manage front desk staff in sales strategy.
- Develop and promote teamwork and cooperation among co-workers.
- Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
- Perform other duties as assigned.
Qualifications:
- Education and/or Experience
- 2+ years of retail/service/tech sales management or fitness sales management experience
- Experience managing and coaching/developing people successfully
- Proven experience in generating and following up on leads
- Confident in generating personal sales and training sales associates in effective sales techniques
- Bachelor’s degree in business administration or a related field is preferred
- Required Technical / Other Skills and Abilities
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
- Strong customer service skills
- Ability to recognize areas of improvement and make changes using good judgment
- Strong understanding of budgets, profit and loss, and revenue
- Excellent writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable and neat
- Self-sufficient and superior judgment skills
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
- Proficient with computers, studio software including Gsuite
- Required Licenses/Certifications
- Current CPR training and certification