Technical Services Technical Writer Job at Samsung HVAC America, LLC in Roanoke

Reports to: Director of Product Management

Location: Roanoke, TX (onsite)

Travel Required: up to 10%

Headquartered in Roanoke, TX, Samsung Lennox HVAC North America is a leader in innovative heating and cooling solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers.

This Technical Writer specialist role will work closely with subject matter experts (SME’s) across the US and South Korea (HQ). This role will have responsibility of the design, development, production, management, and maintenance of all Samsung Lennox HVAC America technical documentation.

As a Technical Writer you will use advanced technical writing, drawing, and illustration skills to collaborate with key stakeholders to produce technical documentation and materials ensuring accuracy, readability, and completeness.

Summary of duties include:

• Creating and reviewing user manuals, technical reference materials, technical data books, and other information to create high-quality technical documentation that achieves high satisfaction ratings from its intended audience
• The ability to collaborate, gain consensus, and move projects forward working with a diverse group of individuals with limited availability, varied backgrounds, communication styles, cultures, experience levels, expertise, objectives, etc.
• Creating illustrations such as: line drawings, exploded view drawings of a specific diagram or picture, cutaway drawings, internal specifications, block diagrams, drawings, reference materials, and other illustrations to support documentation as requested
• Maintaining an effective and transparent revision/change control protocol and nomenclature system for all technical documentation and illustrations
• Organizing, publishing, managing, and maintaining all technical documentation in an accessible centralized system
• Managing projects, from opening to close, with minimal supervision
• Demonstrating superior written and oral communications
• Providing progress/updates and status reports on regular intervals

Key Responsibilities:

• Creating, reviewing, organizing, and managing technical documentation
• Producing drawings and illustrations
• Gaining Stakeholder/HQ approvals documentation according to workflow
• Managing content: revisions, updates, edits, and archives
• Project management and reporting
• Communications of updates, changes, statuses, and upcoming projects

Qualification Requirements:

• Bachelor’s degree or 5+ years of equivalent Technical Writing work experience in Technical Graphic and/or Design, Technical Illustrations, Communications, and/or Instructional Design required
• HVAC or a mechanical engineering background required
• Adobe Certified Associate (ACA) certification in Photoshop and/or Illustrator, equivalent training or demonstratable ability, is preferred
• CAD Autodesk certificate or equivalent certificate using drawing programs, equivalent training certificate or demonstratable ability, is preferred
• Certified Professional Technical Communicator (CPTC), Tech Writer Certification, or an equivalent specialized technical writing certification/training certificate, is preferred
• Ability to learn and comprehend complex technical concepts quickly
• Proficiency with Adobe InDesign / Illustrator or similar program experience to build manuals required
• Korean bilingual speaking and writing proficiency preferred but not required
• Flexibility to work beyond standard work schedule on occasion required
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• The ability to work in a performance culture setting, time management skills, and the ability to manage competing priorities
• Proven ability to support multitasking, support multiple projects simultaneously, and manage changing requirements
• Ability to effectively work cross-functionally with different managers and departments to work effectively in a collaborative, team environment
• The ability to apply sound judgement, critical thinking skills, and problem solve in a timely manner
• Attention to detail in reporting
• Communication skills to connect effectively across interdepartmentally, cross-functionally, through various business channels and as directed
• The ability to assess situations, develop solutions, and execute remediation based upon the operational philosophy, mission, vision, and values of Samsung Lennox HVAC North America

At Samsung Lennox HVAC North America, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

*Samsung Lennox HVAC North America is committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.