Komatsu is hiring: Global - UX/UI Designer in Chicago

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. We will be re-platforming all global primary websites onto the Adobe AEM CMS and adding them to the Komatsu.com domain. This role will be responsible for re-designing the online experience of Komatsu global websites and will also provide design support for eCommerce expansion, technology subscriptions, and online training.

Primary responsibilities include creating design comps, wireframes, sitemaps, interactive prototypes for user testing and communicating functionality to key stakeholders. You will work collaboratively with global digital team members, web developers, product managers, and IT to find creative solutions to customer problems and design user interfaces to improve the online customer experience. Establishing cohesive branding and design elements across apps is paramount to a seamless experience. Developing a foundational knowledge of regional business objectives will be key to improving the customer experience across apps and increasing online sales.

Primary Responsibilities

• Own the design and experience of websites and digital products.
• Merge several customer-facing digital applications into a single website with a common set of technology.
• Partner with vendors, marketing, and IT teams to develop and progress the organization’s digital strategy and roadmap.
• Support the execution of omni-channel marketing campaigns with landing page and e-mail design.
• Conduct internal and external interviews to identify and validate functionality enhancements.
• Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices.

Key Job Responsibilities

• Analyze user needs and create UI designs while taking into account product requirements and technical feasibility.
• Create wireframes, UI mockups, user workflow diagrams, and prototypes that translate customer needs into engaging user experiences.
• Create graphical assets to support UI visual designs.
• Organize and conduct usability studies to validate designs and uncover existing issues.
• Advocate for the customer experience; be their voice within the company.
• Facilitate and participate in QA and user acceptance testing.

Qualifications/Requirements

• Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field.
• Minimum of 3 years designing mobile-friendly, responsive B2B and B2C eCommerce websites.
• Modern web development practices including implementing UX best practices, responsive design, and mobile-first layouts.
• Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs.
• Experience with usability testing practices and methodologies.
• Experience with web front-end development, HTML/CSS.

Desired Characteristics

• Experience leading, organizing, overseeing, and releasing third-party design activities.
• Experience implementing on-site personalization based on a user’s profile settings.
• Experience implementing A/B testing.
• Experience working with Figma and Miro.
• Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.

Additional Information

• Office environment in a hybrid work setting.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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