CX/UX Strategist Job at RTX in El Segundo

Date Posted: 2021-12-22-08:00 Country: United States of America Location: TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA Description: Envisions, researches, models and develops the end user experience for digital products and services to ensure the interface is intuitive and consistent. Champions user-centered design and “design thinking” methodologies. Oversees user testing and application of interaction design principles. Assesses and optimizes the performance of new and existing service offerings through creation and testing of user flows, persona development, customer journey mapping, wireframes. Creates clickable prototypes; sets strategy for usability testing and research practices, pioneering new methodologies and protocols for data collection; and application of results to generate cutting edge, user-centered designs. What You’ll Get To Do: Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. As part of the Digital Technology strategy team, you’ll work alongside program managers, business analysts, digital strategists and technical staff to identify requirements, set design goals, study users and craft experiences that translate business and user needs into highly engaging experiences. You’ll get to lead design thinking workshops, build design prototypes, manage outsourced design projects and be the organizational evangelist for all things customer/user experience related. Required: Sound understanding of user experience practices, consumer behavior, and brands Strong graphic design and typography skills Experience planning and conducting design thinking workshops (in person and remote) Persona development and user journey mapping Modern research and user acceptance testing techniques Wireframing (information architecture) Experience with at least one clickable prototype technology (e.g. Figma, XD, Invision, Sketch) Excellent communicator (written and verbal) Desired: Familiarity with service design / blueprints Demonstrated passion for digital trends and innovation Previous experience working with IT and/or infrastructure providers Previous military experience / familiarity with classified work Experience / Education: Typically, a Bachelors Degree in related field and 8 years experience in graphic design for web and/or mobile or 16 years in lieu of Degree Previous experience in an agile environment Note: As part of the application process, please share a link to your current design portfolio. Relocation Eligible – No Relocation assistance not available Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.