User Experience Researcher Job at Next Level Business Services, Inc. in Santa Cl

NLB Services offers a wide-range and best-in-class suite of value-based business solutions comprising of IT services, HR solutions, On-site & Off-site Outsourcing and Consulting services that are built on its robust process domain and people management expertise.

At NLB Services, we believe in a work culture that is open and energetic. Our operational methodology is clear and object-oriented, blended with flexibility and a proactive attitude to help us focus on developing the right expertise that is required to deliver an unmatched set of services and products. Our team of experts works 24/7 to add value to your existing business and help you grow exponentially.

Job Description

The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the company website, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Experience Researcher must be able to work with minimal supervision on multiple concurrent projects.

1. Conduct usability research both online and in the field and provide recommendations for improvement.
2. Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.
3. Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
4. Determine user needs by conducting task-focused analyses.
5. Work with graphic designers to test proposed look & feel initiatives.
6. Coordinate, conduct and moderate usability testing sessions.

Qualifications

User Experience Researcher

Additional Information

All your information will be kept confidential according to EEO guidelines.