Principal Product Manager, Technical, Amazon Prime Video Customer Relationships

Principal Product Manager, Technical, Amazon Prime Video Customer Relationships & Marketing Tech

Job ID: 2666142 | Amazon.com Services LLC

In Prime Video's Customer Relationship and Marketing Tech (CRMT) team, our mission is to build and scale a holistic customer relationship management program and deliver automated and personalized marketing messages to Prime Video customers worldwide. Our team builds, maintains, and obsesses over our customer communication programs delivered in Prime Video’s owned marketing channels and surfaces, including PV in-app modals, customer emails, app push notifications, WhatsApp, and Amazon.com promotions. Our vision is to make sure every Amazon customer is engaged with Prime Video and the Amazon ecosystem across all points of their lifecycle journey wherever they are.

To help us fulfill this mission, we are looking for a customer-obsessed Principal Product Manager Technical with proven product/tech experience and a passion for video content. You will work on both new, ground-breaking features that differentiate Prime Video as a service while scaling our existing features to as many Prime Video customers as possible. We work in a complex and fast-paced environment often with fixed timelines. You will own creating vision and strategy, and will build and execute long-term product roadmaps. The ability to plan, refine, and make trade-offs is critical along with the ability to write clearly, manage executive communication, and develop frameworks for decision-making. You'll work cross functionally with our dedicated tech team (software engineers and machine learning scientists), partner tech teams, UX design, business intelligence, operations, marketing, and creative teams to bring products to market and enhance the customer experience.

Key job responsibilities:

1. Leading with vision and change to bring new or evolve existing cutting edge technologies for Prime Video. Developing and executing product strategies that enable our organization to deliver highly resilient, scalable, and efficient solutions to meet the evolving needs of our customers and business.
2. Directly own goals with visibility throughout Prime Video and across Amazon. Work with teams across Prime Video and throughout Amazon to influence organizational roadmaps and strategy.
3. Translate complex and ambiguous business problems into crisp product strategies and roadmaps, while managing prioritization and trade-offs between customer experience and time to market.
4. Collaborate closely with cross-functional teams, including engineering, marketing, operations, and business stakeholders, to define and prioritize product features, set the product roadmap, and ensure successful product delivery.
5. Excellent verbal and written communication skills, and ease navigating all levels to deliver big picture and technical problem and solution definition. Write technical product documents, including narratives, feature requirements, EPICS, user stories, and product specifications.
6. Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers, marketing teams and customers.
7. Own experiments and create clear mechanisms to test and pilot new features prior to launch. Ensure success metrics are well-documented and tracked to ensure feasibility analysis can be completed.

BASIC QUALIFICATIONS

• 2+ years of end to end product delivery experience
• 8+ years of technical product or program management experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience leading engineering discussions around technology decisions and strategy related to a product
• Experience technical product management

PREFERRED QUALIFICATIONS

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted: August 19, 2024 (Updated 39 minutes ago)

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