Support Revolution is hiring: Technical Writer in San Jose

Select how often (in days) to receive an alert: Create Alert

Location: San Jose, California, United States

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

The Technical Writer will write, revise, and create server, motherboard, and chassis user manuals, quick reference guides, and other product-related user guides as assigned. This person will maintain documentation detailing the revision history of each manual and user guide.

Essential Duties and Responsibilities:

The duties and responsibilities for this position include, but are not limited to, the following:

• Interacting with engineers and other tech writers to obtain technical data, schematics, and drawings for manual production

• Writing, revising, completing user manuals, quick reference guides, and user guides as assigned

• Using graphics tools to create/modify illustration drawings, product images, and technical graphics to be used in technical documentation

• Providing assistance and support to a senior technical writer in maintaining user manuals for Intel motherboard and other hardware-related projects

• Keeping records that document revisions of all manuals and user documents

• Submitting daily and weekly status reports

• Providing support to other technical writers, engineers, and sales when needed

• Following instructions and carrying out duties as instructed by product managers, engineers, and the team manager.

Qualifications:

• BA in English, Technical Writing, or Technical Communications required

• Proficiency in desktop publishing packages including Adobe InDesign, Illustrator, Excel, and Microsoft Word

• Experience in MadCap Flare preferred

• Minimum of two years of technical experience in computer and hardware-related fields required

• Minimum of two years of experience in writing technical documents and creating technical graphic illustration preferred

• Ability to work closely with persons from diverse backgrounds required

• Ability to follow oral and written instructions required

• Ability to handle multiple projects simultaneously and efficiently required

• Ability to complete a project on short notice required

Salary Range

$66,560 - $117,000 

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs .

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.