Primary Talent Partners is hiring: Service Writer in Hudson

Primary Talent Partners has a new Service Writer position with our large manufacturing client in the New Hudson, MI area. This will be a 12 month, FT contract with high potential to extend and/or convert. The role is 100% onsite, so only local candidates are being considered at this time.

Pay: $25.50/hr; W2 contract, no PTO, no Benefits. ACA compliant supplemental package available for enrollment.

Schedule: 9am - 5pm, Monday to Friday

Description:
Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments
• Develops positive relationships with key customers; resolves customer concerns regarding ***' or distributor warranties; explain charges to customers
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Top 3 Skills you are looking for:

• tech appointment scheduling
• Dealership or similar field experience
• Computer experience

Required Experience/Education:

• Worked in a customer service or Generator repair sales experience, looking for a career move
• Level of education required: High school diploma or equivalent
• Years of experience required: At least 2 years

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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