Service Writer/Service Advisor Job at Pacer Group in New Hudson

Job Title: Service Writer

Schedule: Mon - Fri 9AM to 5PM

Duration: 12+ months

Location: New Hudson MI USA 48165

Description: ON-SITE

Hours: Mon - Fri 9AM to 5PM Field Service Power gen service writer.

Must Haves: Worked in customer service or Generator repair sales experience, looking for a career move

Level of education required: High school diploma or equivalent

Years of experience required: At least 2 years

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Job Summary

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyzes customer's needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
• Creates complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Top 3 Skills you are looking for:

1. tech appointment scheduling

2. Dealership or similar field experience

3. Computer experience

**Additional Manager notes**

The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RV's, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.

The working hours are 9am-5pm with occasional overtime working Monday-Friday. When the manager is ready, he will be requesting 30-minute zoom interviews.