Service Writer Job at Dewaard & Bode Inc in Bellingham

DeWaard & Bode, Whatcom and Skagit counties largest, local appliance and mattress retailers is hiring! Our growing business is looking for a full-time Service Writer to join the team. If you are a positive, friendly, and personable individual who enjoys working with other people, we have an opening for you. Our Service Writer position is responsible for: providing positive front-line contact over the phone with our customers, determining and meeting customer needs, keeping organized and accurate records, coordinating appointments, and resolving customer concerns. We are looking for someone with excellent customer service skills a can-do attitude and willingness to learn.

Compensation for this position starts at $20/hour. In this role, you'll have the opportunity for growth, and the ability to increase your compensation.

Salary Range $20-$26/hour

Benefits:

• Medical
• Dental
• Vision
• 401k plan with employee match of 2% after one year of service
• Employee Purchase Program
• 6 Paid Holidays Annual
• PTO accrual program

Responsibilities:

• Answer phones and help troubleshoot customers with their appliance issue
• Help customers determine their service and maintenance needs
• Record all pertinent customer information
• Create service appointments for customers
• Create daily service routes for the technicians
• Communicate daily with technicians and customers to solve problems
• Perform follow-up calls and e-mails

Qualifications:

• High school diploma or GED certificate
• Proficiency with common office and productivity software
• Excellent communication and interpersonal skills
• Must past background check