Genesis of Milford is hiring: Service Writer in Milford
Genesis of Milford, Milford, CT, US
Job Description
Description of the role:
The Service Writer at Genesis of Milford is responsible for providing exceptional customer service and support to all customers who visit our service department. This role plays a crucial part in ensuring customer satisfaction and maintaining the overall efficiency and productivity of our service operations.
Responsibilities:
- Interact with customers and accurately document their service needs and concerns
- Coordinate and schedule service appointments
- Prepare accurate repair orders and estimate costs for customers
- Communicate effectively with technicians and other service personnel
- Provide updates to customers regarding the status of their vehicle
- Resolve any customer complaints or issues in a professional and timely manner
- Maintain detailed records of all service activities
Requirements:
- Prior experience in a similar role or customer service position preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Attention to detail and accuracy in maintaining records
- Proficiency in computer systems and service-related software
- Ability to work in a fast-paced and team-oriented environment
- High school diploma or equivalent
Benefits:
- Competitive salary range of $50,000 - $100,000 per year
- Healthcare coverage including medical, dental, and vision
- 401(k) retirement plan with employer matching
- Paid time off and vacation days
- Employee discounts on vehicle purchases and services
- Career development and advancement opportunities
About the Company:
Genesis of Milford is a reputable automotive dealership located in Milford, Connecticut. We specialize in offering a wide range of luxury vehicles to our valued customers. Our dedicated team of professionals strives to provide exceptional service and an unparalleled customer experience. Join us and be a part of our success!