Lead Technical Writer Job at Cisco in Durham

Application Window is expected to close on 10/31/2024.

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

We believe in fostering an inclusive and diverse workplace where every team member feels valued, respected, and empowered. We believe that every employee contributes to our success, and we are committed to fostering an environment where everyone can thrive. We encourage candidates from all backgrounds to apply and join us in our mission to deliver exceptional products and services.

About this role:

The Lead Technical Writer is responsible for creating, updating and maintaining Cilium documentation as a whole, the main part of it being developer and user documentation. You will be at the forefront of our users' experience for both Cilium OSS and Cilium Enterprise, making the most technically advanced Kubernetes networking product on the market accessible through first class documentation. The documentation lead works closely with engineering, solution architects, marketing, and community teams to drive forward and organize content. The documentation covers initial concepts of technology and product, getting started guides, tutorials, reference documentation, operational guides, as well as best practices.

What youll do:

* Lead all technical documentation efforts for Isovalents Cilium distribution including operational documentation, training, and guides.

* Work closely with engineering and solution architects to create high-quality technical content.

* Conduct reviews and surveys with customers to understand how documentation and the information architecture can be improved.

* Share knowledge on documentation & developer content best practices with maintainers, the product development team and the community as a whole, building a culture of documentation in the community and at the company.

* Ensure all new Cilium features have sufficient documentation coverage at the release time.

* Manage community documentation processes, particularly on the OSS side.

Minimum Qualifications:

* 5+ years of experience as a Technical writer for Enterprise products and experienced in leadership roles

* Experienced in networking, security, and Cloud Native technologies.

* Experienced in writing user guides, documentation and helping enterprise users

Preferred Qualifications:

* Passion for writing high-quality technical content.

* Hands on experience with documentation frameworks such as Sphinx, Hugo or ReadTheDocs is highly preferred.

* Strong experience in GitHub and Git revision management

* Experience with leading user research to improve documentation is a plus

* Collaboration with engineering peers to jointly convert knowledge from a subject matter experts to high-quality documentation

* Understanding of markdown and restructured text.

* Excellent writing skills in English.

Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

There are so many amazing reasons to join Cisco. Learn more [1] here!

References

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1. https://www.cisco.com/c/en/us/about/careers/we-are-cisco.html

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.