Technical Trainer/Technical Writer Job at The Select Group in Durham

Job Details

TECHNICAL TRAINER/TECHNICAL WRITER | REMOTE (EST)
The Select Group is looking for a talented Technical Trainer/Writer to join one of our top clinical research partners. This person will provide enterprise-wide training and in-depth support on the computer policies and standard software/hardware. They will be working with other senior trainers to oversee daily training operations, coach new team members, lead team strategy sessions, and represent the team in meetings.

TECHNICAL TRAINER/TECHNICAL WRITER REQUIREMENTS

• Portfolio or work sample
• 5+ years of experience creating clear, concise, and user-friendly documentation for software, hardware, and e-learning content writing tools and methodologies (i.e., Technical Trainer, Instructional Designer, or e-Learner Developer)
• Current/recent experience with Captivate and Articulate Storyline 360
• Content creation experience using Confluence, and Jira for tacking and project management
• Has a strong background in instructional design, multimedia integration, and technical training
• Skilled in AI technologies and LLMs (i.e., Copilot, ChatGPT, Jasper, DALL-E, GitHub, Scribe) for enhanced content creation
• Strong communicator and collaborator dedicated to high-quality documentation and training programs enhancing user experience
• Experienced with the Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign) and SharePoint Online

Bonus:

• Articulate Rise 360
• Healthcare/clinical research industry experience (i.e., CTMS)
• Azure cloud experience

TECHNICAL TRAINER/TECHNICAL WRITER RESPONSIBILITIES

• Lead technical training projects
• Technical writing: Creation of quick reference cards, instructions, and learning center
• Perform training needs assessments for assigned projects
• Document how-to-use client standard software/hardware, as well as related business processes and policies
• Participate in development of enterprise-wide policies governing technology use
• Design, develop, promote, deliver, evaluate, and maintain instructor-led and computer-based training courses on use of DCRI standard software/hardware
• Provide in-depth coaching/support for staff, executive management, and faculty on use of client standard software and hardware
• Manage class scheduling, materials inventory, and student records for assigned projects
• Facilitate configuration of training lab computers for assigned projects
• Cross-train backup instructors for assigned projects
• Design, develop, and maintain Intranet sites for assigned projects
• Cross-train backup instructors for assigned projects
• Review training/documentation deliverables developed by other team members
• Work with team to manage Technical Training email and voicemail
• Work with team to establish training tools, processes, and promotional strategies
• Participate in client training initiatives
• Work on special projects as assigned

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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