S R INTERNATIONAL INC
Business Analyst/Technical Writer Job at S R INTERNATIONAL INC in Jackson
S R INTERNATIONAL INC, Jackson, MS, United States, 39200
Job Description
Job Description
Position Overview:
MDCPS seeks a Business Analyst/Technical Writer to document, analyze, and define user scenarios, workflows, and technical requirements for case management systems. The role involves producing high-quality documentation, improving system usability, and collaborating across technical and non-technical teams.
Key Responsibilities:
MDCPS seeks a Business Analyst/Technical Writer to document, analyze, and define user scenarios, workflows, and technical requirements for case management systems. The role involves producing high-quality documentation, improving system usability, and collaborating across technical and non-technical teams.
Key Responsibilities:
- Storyboard user scenarios and define business outcomes for case management applications.
- Create clear, detailed technical documentation, including workflows, use cases, user stories, and functional specifications.
- Publish step-by-step process instructions to meet business objectives.
- Define data requirements for clinical use cases and provide user-based feedback on the systems usability.
- Review and edit technical content for accuracy, clarity, and consistency.
- Structure documentation for accessibility by end users, administrators, and developers.
- Collaborate with IT teams, SMEs, and end-users to align business requirements with system functionalities.
- Bachelors degree in Business, Information Systems, or a related field.
- 5+ years: Experience analyzing, documenting, and implementing software solutions.
- 5+ years: Exceptional writing, editing, and proofreading skills.
- 5+ years: Understanding of databases, APIs, and integration concepts.
- 3+ years: Cloud technologies, SaaS solutions, and data analysis.
- Knowledge of SQL or similar query languages.
- Strong communication, organizational, and time-management skills.
- Experience with Child Welfare case management systems.
- Human Services sector experience (e.g., Social Services, Crisis/Emergency Services).
- Testing and implementation of hosted web applications.
Flexible work from home options available.