California Creative Solutions Inc. is hiring: Business Analyst/Technical Writer

Project Scope:

Business Analysts / Technical Writers to work closely with cross-functional teams including Delivery Leads, SME's, Data Management, IT and end-users to ensure that our case management system aligns with business requirements and is supported by clear, accurate documentation.

Roles/Responsibilities:

• Work closely with MDCPS resources to storyboard user scenarios for case management applications
• Define business outcomes for case management use cases
• Develop high quality technical documentation identifying key workflows, use cases, user stories and functional specifications
• Publish step by step process instructions to achieve business objectives
• Define data requirements associated with clinical use cases
• Review and edit technical content for accuracy, clarity, and consistency, ensuring it aligns with system functionalities and user needs.
• Organize and structure documentation in a way that is easy to understand and navigate.
• Produce clear, user-friendly content that is accessible to a diverse audience, including end users, system administrators, and developers.
• Provide feedback on the CMS from a user perspective to help improve the usability of the system

Mandatory Skills:

• Bachelor's degree in Business, Information Systems, or a related field
• Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years)
• Knowledge of SQL or similar query languages is preferred. (3 Years)
• Solid understanding of databases, APIs, and integration concepts (5 Years)
• Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year)
• Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years)
• Effective communication, organizational and time-management skills.
• Detail-oriented with a focus on producing high-quality deliverables.
• Ability to work independently as well as collaboratively within a team.

Desirable Skills:

• Specific experience in case management with Child Welfare domains.
• Hosted web application testing and implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services)