Service Writer (ASM) Job at Frontier Toyota in Valencia

The Assistant Service Manager (ASM) is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Assistant Service Manager must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. The ASM makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

Responsibilities (doe not anticipate to cover all elements of assigned role): • Maintain an Excellent CSI (Customer Satisfaction Index) • Assist customers with any service needs they have for their vehicle. • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle. • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations. • Ensures that required documentation is complete and is in compliance with CA BAR standards and regulations and Toyota warranty guidelines. • Follows all Fix It Right The First-Time guidelines as set by Toyota. •

Maintains ASM Certifications as required by Dealership & Toyota USA. • Completes other duties as may be assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires: • Ability to operate office type equipment • Ability to effectively communicate with customers, in person, via electronic & telephonic communication systems • Ability to manage Dealership electronic data system • Ability to properly complete necessary Service-related forms and requests • Ability to sufficiently & properly diagnose customer complaints • Ability to manage quality control of repairs Education and/or Experience • Prior dealership experience preferred. • One-year related experience and/or training; or equivalent combination of education and experience. • Use of Dealership Management Data System: CDK

Service Director can provide any additional details.