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Hiring Winners

ASM/Service Writer - Automotive Dealership Job at Hiring Winners in Brenham

Hiring Winners, Brenham, TX, United States, 77633


Job Description

Job Description

ASM/Service Writer – Automotive Dealership

We are seeking a dedicated and customer-focused ASM (Assistant Service Manager)/Service Writer to join our service team. This role bridges the gap between customers and the service department, ensuring excellent customer service and efficient workflow management.

Key Responsibilities
  • Act as the primary point of contact for customers, addressing inquiries and concerns regarding vehicle service.
  • Schedule service appointments and maintain an organized workflow for the service department.
  • Accurately document customer concerns, vehicle issues, and required services in repair orders.
  • Communicate effectively with technicians to ensure accurate diagnosis and timely service completion.
  • Provide detailed estimates of service costs and obtain customer authorization for repairs.
  • Keep customers updated on service progress, any additional recommended repairs, and timeline changes.
  • Review completed work orders and explain services performed to customers at the time of vehicle pickup.
  • Promote and upsell recommended maintenance services to enhance customer satisfaction and dealership profitability.
  • Assist in maintaining a clean, organized, and professional service area.
Requirements
  • Previous experience as a Service Writer, ASM, or similar role in an automotive service environment.
  • Strong understanding of vehicle maintenance and repair processes.
  • Excellent communication and customer service skills with the ability to explain technical details in a clear manner.
  • Proficiency in dealership management systems and service scheduling software.
  • Ability to multitask, prioritize, and maintain composure in a fast-paced environment.
  • High school diploma or equivalent; additional technical certifications are a plus.

Join our team and contribute to delivering exceptional automotive service experiences!