Apex Systems
Senior UX Researcher Job at Apex Systems in Cincinnati
Apex Systems, Cincinnati, OH, United States, 45999
Senior Program UX Researcher - ClinicalKey
Location: Remote (US, East Coast preferred)
Duration: 6 months (with possibility for extension)
About Us:
We are a leading healthcare analytics company dedicated to providing doctors, nurses, and pharmacists with the knowledge they need to deliver the highest quality care. Our flagship products, ClinicalKey and ClinicalKey AI, offer the latest evidence-based information across specialties in various formats, including full-text reference books, journals, point-of-care drug information, videos, practice guidelines, customized patient education handouts, and clinical calculators. ClinicalKey AI combines trusted clinical content with conversational search powered by generative AI to support clinicians in delivering high-quality patient care.
Role Overview:
As part of our commitment to user experience (UX) and our ambition to create products that exceed user expectations, we are expanding our team with a new Senior UX Researcher role. In this position, you will lead research studies and collaborate with product, design, engineering, and content teams to inform the direction of the ClinicalKey product suite.
Key Responsibilities:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Location: Remote (US, East Coast preferred)
Duration: 6 months (with possibility for extension)
About Us:
We are a leading healthcare analytics company dedicated to providing doctors, nurses, and pharmacists with the knowledge they need to deliver the highest quality care. Our flagship products, ClinicalKey and ClinicalKey AI, offer the latest evidence-based information across specialties in various formats, including full-text reference books, journals, point-of-care drug information, videos, practice guidelines, customized patient education handouts, and clinical calculators. ClinicalKey AI combines trusted clinical content with conversational search powered by generative AI to support clinicians in delivering high-quality patient care.
Role Overview:
As part of our commitment to user experience (UX) and our ambition to create products that exceed user expectations, we are expanding our team with a new Senior UX Researcher role. In this position, you will lead research studies and collaborate with product, design, engineering, and content teams to inform the direction of the ClinicalKey product suite.
Key Responsibilities:
- Lead & Conduct Research:
- Guide evidence-based research strategy and represent UX Research in cross-functional working groups.
- Lead user-centered research processes, inspiring the team to deliver product improvements and innovations.
- Promote UX Research best practices, equipping researchers and designers to conduct studies, analyze data, and present findings.
- Set an engaged pace for iterating research in 2 sprint cycles.
- Use data to establish key metrics for the team, providing clarity and direction.
- Focus on the Customer:
- Gather, evaluate, and develop a solid understanding of customer use cases and needs.
- Understand competitors and market segments.
- Collaborate with Product and UX teams to inform product strategy based on user needs.
- Creatively Solve Problems and Define Research Strategy:
- Lead strategic research to identify novel product opportunities.
- Facilitate working sessions to move the team from questions and assumptions to clearly stated user needs and problems.
- Plan and organize recruitment in partnership with our ResearchOps team.
- Apply the right research methods for appropriate goals and coach others in UX Research.
- Advocate research findings to diverse internal audiences through presentations and reports.
- Cross-Functional Collaboration and Leadership:
- Collaborate effectively with cross-functional teams to integrate research insights into the product development lifecycle.
- Champion user-centered business decisions and foster a culture of customer-centric thinking.
- Lead knowledge-sharing sessions to educate teams about the value and impact of UX research.
- Maintain strong relationships with stakeholders, ensuring their perspectives are considered in research planning.
- Act as a bridge between teams, facilitating alignment on user needs, goals, and design solutions.
- 3-5 years of recent user research experience in a product development context, including native mobile apps.
- Experience designing and leading large-scale complex research using diverse methodologies (e.g., task analysis, usability testing, prototype testing).
- Proven track record of working collaboratively with multi-disciplinary teams, including product and engineering.
- Experience working with executive-level stakeholders and influencing business strategy.
- Portfolio of case studies illustrating impact on web applications across various industries.
- Front-end UI development experience and understanding of technical feasibility.
- Experience in an agile environment with issue tracking tools.
- Passion for building easy-to-use and delightful user experiences.
- Strong interpersonal skills and a learners mindset.
- Excellent Collaborative Work Environment: Work alongside a talented and passionate team dedicated to innovation and excellence.
- Flexible Work Schedule: Enjoy the flexibility to manage your own schedule as long as deadlines are met.
- Work with the Best: Collaborate with top professionals in the field and contribute to cutting-edge projects.
- Innovative Industry: Be part of the latest innovations within the medical education industry.
- Impactful Work: Make a significant impact on healthcare by improving tools that support clinicians worldwide.
- Diverse Research Methods: Gain experience with a variety of research methods using the latest UX research tools.
- Team Overview: The UX research team collaborates with product, UX design, engineering, and content teams to guide product development and innovation through user-centered research.
- Success Factors: The ideal candidate will have experience conducting UX research to guide product development, usability testing, and working on mobile apps. They should be able to analyze user feedback and generate actionable recommendations.
- Experience: Preferred: 3+ years; Minimum: 2 years.
- Work Hours: Standard core hours (Eastern Time).
- Education: No specific degree required, but a Masters or PhD is preferred.
- Performance Indicators: Ability to move fast, meet deadlines, and deliver high-quality work.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.