COMMUNICATIONS SPECIALIST

Salary: $64,459.20 - $83,782.40 Annually Location : Reno, NV Job Type: Full Time Job Number: 60002210 (5/2024) Department: Sheriff's Office Opening Date: 05/07/2024 Closing Date: 12/31/2024 11:59 PM Pacific Position Information Under general supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay and dispatch calls for emergency and non-emergency law enforcement and other services; and performs related work as required. This is an Open Competitive/Countywide Promotional recruitment being conducted to fill a current full-time vacancy in the Washoe County Sheriff's Office. The list established from this recruitment may be used to fill future vacancies as they occur. For more information on this position, please see the Job Specification at Minimum Qualifications Six months of dispatching experience OR three months of call taking experience in a public safety environment. License Or Certificate A valid driver's license is required at the time of appointment. Certification on the National Crime Information Center (NCIC) and Criminal Justice Information Systems (CJIS) is required within three months of appointment and must be maintained thereafter for continued employment. FEMA Incident Command System (ICS) 100, 200, 700, 800 certification is required within three months of appointment. Certifications in Emergency Medical Dispatch (MPDS), Emergency Fire Dispatch (FPDS), Emergency Police Dispatch (PPDS) through the International Academy of Emergency Dispatching, and CPR certification at Healthcare provider level are required within three months of appointment; these certifications require the completion of continuing education units plus recertification every two years for continued employment. The Ideal Candidate Will Demonstrate commitment to public service, and value exceptional customer service. Assimilate quickly into the organizational climate; establish critical relationships to ensure success and contribution to the organization. Have outstanding written and oral communication skills. Demonstrate the ability to take ownership of problems to find solutions; share resources, information, and knowledge; and will encourage commitment to the County's mission and organizational goals. Be collaborative, hard-working and detail oriented while still being able to see the big picture. Conditions of Employment Applicants must: •Be willing to work rotating shifts, weekends, and holidays •Be able to remain calm in emergency situations •Be able to work in a noisy environment and be able to sit for long periods of time •Be able to pass a data entry test with 2,580 KPH (keystrokes per hour) with 95% accuracy To be eligible, top candidates must pass a background investigation which includes: •Must be willing to submit a set of fingerprints •Must complete and submit a personal history statement •Must pass a Computerized Voice Stress Analysis (CVSA) examination •Must pass an audio/hearing test The Washoe County Employees Association (WCEA) Non-Supervisory covers the Communications Specialist position. Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI). Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work. Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater. What Happens Next 1. After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications. 2. If you have met the minimum requirements, you will receive an additional email inviting you to schedule your Communications Specialist exam. See exam schedule listed below. You will be notified if you are eligible to transfer an exam score prior to the exam date. If you do not receive an invitation to schedule your exam within (5) days of the scheduled exam date, please contact careerswashoecounty.gov You will receive an initial confirmation email once you have selected an exam date and time. In addition, you will receive a follow up email before the exam date with further details related to the examination process. Applications submitted between 05/07/24 and 05/23/24 will be invited to test on 06/04/24. After May 23, 2024, applications will be screened every 3-4 weeks and those candidates who meet the minimum qualifications will be invited to test the following week. This exam will be administered and proctored in Reno, NV on the above scheduled date and you must be present to test. The exam is online and weighted 100% and will evaluate your expertise, knowledge, skills and abilities in the following areas: Data Entry Skills Judgment/Analytical Skills Multi-tasking Attention to Detail Resources that applicants find helpful in preparing for the upcoming test: • https://www.opac.com/opac-demo-for-home.html (this is a free keyboarding speed and accuracy program) • https://criticall911.com/company/news/criticall-dispatcher-applicant (this is an FAQ page for dispatch applicants) 3. After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy. Since this recruitment will have multiple examination dates, additional passing candidates will be merged into the existing list and your rank may change as a result. You are welcome to contact the Human Resources Department periodically to verify your status and rank on the eligibility list. 4. The Washoe County Sheriff's Office will interview from a list of top scoring candidates. If you are selected to move forward in the process, the WCSO Backgrounds Division will contact you to begin the backghttps://www.washoecounty.gov/humanresources/faq/online/appprocess.phpround investigation process, please refer to the Conditions of Employment section. 5. Please be advised you can log in to your NeoGov account and click on "Applications" to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment. In addition, you can also click on "Inbox" to view the notices which have been sent to you for each recruitment. If you have any updates to your contact information after your application is submitted, please contact careerswashoecounty.gov. If you have any questions regarding the Online Application Process you can find additional information at the following link: Questions: Alicia Agrella AAgrellawashoecounty.gov 775-328-6383 Veteran Point Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission. Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment. Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law. Nevada PERS Retirement - Washoe County pays 100% of the PERS contribution for each benefit eligible employee. Health, Dental, Life and Vision Insurance - Washoe County contributes 100% of the premium for each employee. Washoe County also contributes 50% of the premium for dependent coverage. Note: New employees are automatically enrolled in the High Deductible Health Plan (HDHP) with a Health Savings Account. Washoe County contributes up to $2,500 annually (based on benefit effective date and coverage tier) into the employee's Health Savings Account (HSA). Newly hired employees become eligible for health benefits after 30 days of employment. Benefits Link - Deferred Compensation plans available 12 Paid Holidays Vacation Accrual (120 hours per year, increasing with continued employment) Sick Leave (120 hours per year, increasing with continued employment) Longevity Pay Merit Increases - Full-time employees eligible to receive an annual merit increase of 5% until the position classification's maximum salary is reached. Cost-of living adjustments - historical annual COLA increases for 2017-2024 have ranged from 2.5% - 5.0% There are no Social Security deductions (although a 1.45% deduction for Medicare is required) Nevada does not have state or local income tax