Abacus is hiring: Technical Writer 2 in Austin

Solicitation Reference Number
537400947R

Customer Name
Texas Health and Human Services Commission

Category
Applications/Software Development

Customer Entity Name
Health and Human Services Commission

Title
Technical Writer

Level
Technical Writer 2

Posted Date
7/9/2024

Estimated Hours
500

SSR Status
Posted

Number of Positions
1

Status
New

# of Resumes Allowed
1

Candidates Submitted
Full/Part Time
Full Time

IT STAFFING SERVICES SOLICITATION UNDER
DEPARTMENT OF INFORMATION RESOURCES
IT STAFF AUGMENTATION CONTRACT (ITSAC)
RFO DIR-CPO-TMP-445
Solicitation Reference Number: 537400947R Working Title: Technical Writer 2 Title/Level: Technical Writer 2 Category: Applications/Software Development Full Time

I. DESCRIPTION OF SERVICES

Texas Health and Human Services Commission requires the services of 1 Technical Writer 2, hereafter referred to as Candidate(s), who meets the general qualifications of Technical Writer 2, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.

All work products resulting from the project shall be considered "works made for hire " and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Level Description

4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Job Description

Develops and maintains user and technical documentation and project process documentation for Application Teams. Understands the user's view of applications and/or technology and is able to put procedures in a logical sequence. Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications. Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.

dditional job details and special considerations

Performs highly advanced (senior-level) technical writing under the director of the Section Director. Coordinates the review, evaluation, composition, organization, and editing of technical documents, materials, and reports. Participates in business analysis, process planning, and agency policy and procedure development and implementation. Coordinates projects and teams' activities to achieve Section goals and objectives. Studies and analyzes operations and issues and prepares reports of findings and recommendations in the different points of service. Prepares and assists in the preparation of administrative reports, studies, and specialized technical projects. Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services. Works with program staff in determining trends and resolving technical issues. Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements. Develops procedures and workflows. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Attends work on a regular and predictable schedule and performs other duties as assigned.

(30%) Conducts detailed studies and reviews, defines problems in areas such as administrative practices, workflow, and other business processes. Functions as a consultant to plan, implement and monitor effective business process improvement recommendations.

(25%) Develops management/workflow reporting tools for program areas. Compile and analyze statistical information to assist management in making informed decisions.

(20%) Assist with tracking the development and approval of business processes, systems, and reporting requirements. Coordinates with program and IT staff in discovery, development, and implementation of program systems.

(20%) Develop workflow procedures and provide training, technical assistance, and information-sharing to program staff.

(5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. The division is an active partner in response activities. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge of business and management principles involved in business evaluation, strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices; computer systems and data systems, processes, and visualization tools; public administration and management techniques; program planning and implementation; Project Management practices, principles, and processes; Software Development Life Cycle (SDLC) methodologies.

Skill in business, program, and system analysis; developing goals, objectives, and procedures to monitor and evaluate progress; writing analyses, documentation and reports; organizing and presenting complex information to a variety of audiences verbally and in writing; identifying problems, evaluating alternatives, and negotiating and implementing solutions; translating complex technical information verbally and in writing for non-technical audiences.

Ability to maintain excellent working relationships with all stakeholders to deliver multiple interdependent initiatives that span various stakeholders; devise effective solutions to administrative and fiscal barriers and problems; concise, accurate reports; develop and evaluate policies and procedures; write and revise standards and procedures; assess and manage priorities; communicate clearly, concisely, and effectively; work in a team-approach collaborative environment; apply a critical and analytical approach to problem-solving; gather, assemble, and analyze facts; plan, organize, schedule, and monitor completion of assigned projects; work independently and to deliver results in an environment of broad, consultative management.

II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 4 Required Business analysis, process planning, and agency policy 4 Required Project Management practices, principles, and processes 4 Required Knowledge of computer systems, data systems, processes, and visualization tools; 4 Preferred Develop and evaluate policies, standards and procedures 4 Preferred Experience with Public Administration 4 Preferred Organizing and presenting complex information to a variety of audiences verbally and in writing

III. TERMS OF SERVICE

Services are expected to start 08/01/2024 and are expected to complete by 08/31/2024. Total estimated hours per Candidate shall not exceed 500 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 1100 W 49TH ST, Austin, TX 78757. The working position is On Site. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.

V. OTHER SPECIAL REQUIREMENTS
Services are expected to start 08/01/2024 and are expected to complete by 08/31/2024. Total estimated hours per Candidate shall not exceed 500 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

WORK HOURS AND LOCATION

A) Services shall be provided during normal business hours unless otherwise coordinated through the Agency. Normal business hours are Monday through Friday from 8:00 a.m. through 5:00 p.m., excluding Texas state holidays when the agency is closed.

B) The primary work location will be 1100 W 49TH ST, Austin, Texas 78757. Position will be 100% On-Site. Candidates must be within the Metro Area in Austin, TX or any surrounding cities. This position is not remote nor hybrid. (LOCALS ONLY)

C) Any and all travel, per diem, parking, and/or living expenses shall be at the worker's and/or Vendor's expense.

D) The worker may be required to work remotely at HHSC discretion, up to 100 percent of the time.

E) The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through the Agency.

Interviews will be conducted: (check all that apply)

By Phone

In person

Through Microsoft Teams

IMPORTANT INFORMATION

A vendor's submission of a candidate may be disqualified if :

• The vendor fails to add the candidate to competitive solicitation, or RFR, in the DIR ITSAC Portal.
• Another vendor submits the same candidate for the same competitive solicitation, also known as a request of resume (RFR).
• The vendor submits more than one candidate for the same competitive solicitation, or RFR.
• The vendor submits a candidate after the response period for a competitive solicitation, or RFR.
• The vendor fails to format the email subject line properly, when submitting a candidate for a competitive solicitation, or RFR:
  • Proper Formatting: Solicitation Number, Vendor Name, Candidate First and Last Name, Position Type and Level
  • Example: 529123456, Sanders Technologies, Jane Doe, Project Lead 3
• The vendor fails to follow any other instructions noted in the competitive solicitation, or RFR.