UX research manager Job at Insight Global in Cleveland

Position: Senior Manager, UX Research

Location: Cleveland, Ohio – 3 days in office, 2 days remote

• Relocation package available

Duration: Permanent

Salary: $135,000-177,000- with stock options

Must Haves:

• Bachelor’s degree in Computer Science or related field.
• 12+ years of professional IT experience, 8+ years of experience within the UX field.
• 6+ years of experience managing direct reports.
• Extensive experience with User Centered Design methodologies and UX research principles.
• Demonstrated success leading UX research initiatives from discovery to post-implementation evaluation and ongoing measurement analysis.
• Expertise qualitative and quantitative research methodologies, including ethnographic research, contextual inquiries, usability testing, surveys, and advanced data analysis technique.
• Ability to communicate and deliver strategic user insights through a variety of means (presentations, journey maps, service blueprints, etc.) to translate complex data into actionable recommendations and strategies.

Position Overview:

Insight Global is seeking a Senior Manager, UX Research for one of our largest clients in Downtown Cleveland. This individual will be responsible for bringing in research expertise to help support product designs – they will help to define overall strategies and roadmaps, support the implementation of user experience strategy and effective UX operations that benefit the business and their customers, and will advocate for the voice of the customer and infuse user experience principles into all aspects of product development. This individual will be managing a team of around 9 UX professionals, consisting of UX research, design thinking, and research operations resources. This role will have minimal hands-on responsibilities (some reviewing of deliverables, quality of output, facilitation, etc.), but rather heavy expectations surrounding the creation of strategy for the team and relationship/maturity building.

Additional responsibilities may include:

• Contribute to the creation and implementation of the UX philosophy, vision and strategy for significant products, projects and implementations.
• Be a strategic, trusted partner to product stakeholders by communicating and demonstrating the value of UX research and design thinking practices through ensuring the delivery of insights and workshops that contribute to product strategy.
• Architect and have your team execute a comprehensive user research strategy that aligns with product roadmaps and uncovers vital insights in the UX discovery process.
• Spearhead the implementation of cutting-edge quantitative and qualitative research methodologies delivered in a way that strikes balance between speed and depth.
• Foster a culture of cross-functional collaboration, ensuring UX insights are incorporated seamlessly into the product development lifecycle.
• Develop and execute on quarterly work plans to support business initiatives.
• Develop and structure a highly effective team focused on delivering exceptional experiences with high quality, speed and innovation.
• Create and maintain development plans for each team member, including training, skills assessment, career planning, and goal planning.
• Manage, develop and mentor subordinates toward the building of a strong team.
• Provide leadership and work guidance to less experienced personnel.
• Forecast resource needs and provide justification for growing the team to provide necessary capabilities and expertise.
• Measure and track ROI of UX research, construct case studies that demonstrate the impact of UX.
• Champion the authentic voice of the user, advocating for design thinking principle adoption and user-first decision making throughout the organization.