National Black Mba Association
Customer Experience Designer
National Black Mba Association, Houston, Texas, United States, 77246
About the Role:
Grade Level (for internal use):
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. 10 The Team: We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centered design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact. Responsibilities and Impact: Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research. Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles. Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey. Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement. Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation. Compensation/Benefits Information:
(This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $80,000 to $120,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. What We’re Looking For: Basic Required Qualifications: Proven expertise in journey mapping, service blueprinting, and human-centered design. Previous experience in UX or CX Design roles. Experience in designing, documenting, refining, and presenting detailed customer journeys. Strong analytical and empathetic skills, with the ability to capture and visualize complex journey nuances. Experience in using digital tools and platforms to create journey maps and interactive prototypes that can be easily shared, updated, and iterated upon. A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations. Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Commodity Insights: At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our Values: Integrity, Discovery, Partnership Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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Grade Level (for internal use):
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. 10 The Team: We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centered design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact. Responsibilities and Impact: Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research. Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles. Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey. Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement. Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation. Compensation/Benefits Information:
(This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $80,000 to $120,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. What We’re Looking For: Basic Required Qualifications: Proven expertise in journey mapping, service blueprinting, and human-centered design. Previous experience in UX or CX Design roles. Experience in designing, documenting, refining, and presenting detailed customer journeys. Strong analytical and empathetic skills, with the ability to capture and visualize complex journey nuances. Experience in using digital tools and platforms to create journey maps and interactive prototypes that can be easily shared, updated, and iterated upon. A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations. Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Commodity Insights: At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our Values: Integrity, Discovery, Partnership Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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