SOP Writer Job at Insight Global in Charlotte

Must Haves:

• Education: Bachelor’s degree or higher in a relevant field (e.g., Business Administration, Operations Management).
• Experience: Proven experience in writing SOPs, process documentation and improvement.
• Familiarity with process mapping tools (such as Visio) and methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Advanced Microsoft Suite experience

Plusses:

• Certifications: Lean Six Sigma certification is preferred.

Day to day:

Overview: We are seeking an experienced and detail-oriented SOP Writer to join our team for a temporary 1-year assignment, with the potential for a longer-term role in other areas. The ideal candidate will be responsible for documenting processes and procedures within the department, with a focus on mapping out current workflows and creating scalable solutions. This role is crucial for enhancing operational efficiency and ensuring compliance with industry standards.

Key Responsibilities:

• Documentation of Processes: Create, revise, deliver Standard Operating Procedures (SOPs) that accurately reflect departmental processes.
• Process Mapping: Analyze existing workflows to identify bottlenecks; develop visual process maps to illustrate current and proposed processes.
• Collaboration: Work closely with department heads and team members to gather information, verify accuracy, and ensure alignment with organizational goals.
• Lean Six Sigma Methodology: Apply Lean Six Sigma principles to streamline processes.
• Training Materials Development: Assist in the creation of training materials based on documented and undocumented procedures to facilitate onboarding and ongoing training for staff.
• Continuous Improvement: Recommend enhancements to existing processes and contribute to the development of new scalable processes that support departmental growth.