Media Hub – Consultant Pool Job at Oregon State University in Corvallis

Position Information Job Title: Media Hub – Consultant Pool Appointment Type: Student Employee Job Location: The Valley Library Position Appointment Percent: 100 Appointment Basis: 12 Pay Method: Hourly Min Hourly Rate: $14.20 (Standard); $13.20 (Non-Urban); $15.45 (Portland Metro) Max Hourly Rate: $21.00 (Standard); $20.50 (Non-Urban); $21.50 (Portland Metro) This recruitment will be used to fill multiple part-time (max 20 hours per week as needed) Customer Service Consultant positions for Media Hub. Media Hub is a division of Academic Technologies under University Information & Technology at Oregon State University (OSU). This position will be primarily located in The Valley Library. Media Hub (MH) is a student-initiated multimedia unit available for use by all currently enrolled OSU students and faculty. The primary mission of MH is to provide multimedia facilities, equipment, and technical support for students producing and presenting academic work. MH supports faculty and staff in the creation and delivery of media to enrich teaching, training, research, and outreach. Position Duties Customer Service Consultant Create and accurately process client requests and work-orders Consult with customers on basic how-to technical media questions Schedule and provide technical support for presentation classrooms, recording studios, and interview rooms Provide media equipment (audio, video, conferencing, and presentation) for checkout Escort users to/from secure areas Customer Service & Support: Greet students, staff, and faculty; answer general multimedia support questions Create and process media production and equipment check out/in orders Answer multiple phone lines, email accounts, and monitor web collaboration support tool (Zoom) Process web or email work requests into the system Schedule presentation, interview, and studio room reservations Copying, sorting, filing Maintain and clean all spaces Other duties as assigned Additional Required Qualifications This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Preferred (Special) Qualifications Demonstrated excellent customer service skills Ability to work well with others Positive and friendly attitude Interest in multimedia technologies Knowledge of basic computer troubleshooting Working Conditions / Work Schedule Break Hr: M-F 10am-5pm Posting Information Posting Number: P10183SE Number of Vacancies: 20 Anticipated Appointment Begin Date: 09/11/2024 Anticipated Appointment End Date: 07/30/2025 Special Instructions to Applicants When applying, you will be required to attach the following electronic documents: A Resume/Vita A cover letter indicating how your qualifications and experience have prepared you for this position For additional information, please contact: Teresa Preddy at Teresa.Preddy@oregonstate.edu. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. #J-18808-Ljbffr