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Cynet Systems

Cynet Systems is hiring: IT Technical Writer in Richmond

Cynet Systems, Richmond, VA, United States, 23298

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Job Description:

Responsibilities:
  • Create and update job aids, templates, forms, flow diagrams and presentation decks on the subject of technology project management and the methodologies employed at client site.
  • Create, update and deliver training programs to technology project managers.
  • Consult with other members of the PMO and subject matter experts within the organization to develop content for documentation and training programs.
  • Coordinate to obtain approval of procedures and training developed with PMO management and key stakeholders.
  • Manage working relationships with key stakeholders at all levels, including executive management, business management, vendors, project sponsors, suppliers, and technology management.
  • Additional responsibilities as assigned.
Knowledge Skills and Abilities:
  • Strong background in technology project management.
  • Strong experience increasing written documentation including update job aids, templates, forms,flow diagrams and presentation decks.
  • Strong experience creating and delivering training programs.
  • Strong written and verbal communication skills.
  • Strong analytical, organizational, and decision-making skills.
  • Exceptional interpersonal skills for collaborating.
  • Ability to plan in a rapidly changing environment and to provide guidance for changes as required.
  • Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly, succinctly communicate complex issues to multiple audiences.
  • Exceptional knowledge of both Agile and Waterfall project management principles and practices.

Qualification:
  • The candidate should have 10 years of overall IT experience with emphasis on technology project management.
  • The candidate must have a minimum of 2 years of experience creating procedure documentation such as job aids, templates, forms, flow diagrams and presentation decks.
  • The candidate must have a minimum of 2 years of experience creating and delivering training programs.
  • The candidate must be proficient in written communication tools such as Word, Excel, Powerpoint,andVisio.
  • The candidate must have a working knowledge of Microsoft Project.
  • The candidate must be proficient in real-time delivery of training programs.
  • The candidate must have experience in creating recordings of training programs that can be used on demand by the target audience.