Ratp Dev is hiring: Customer Service, Marketing & Communication Director (F/M) i

RATP Dev is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator. All over the world, our 23,000 people design, operate, maintain and modernize public transit networks of automated metros, commuter rail, tramway, bus and many other modes.

We have built our expertise in the ultra-dense, constantly-modernized Paris network. Since 120 years our experts manage complex projects, improve passenger experience, participate in large-scale sport or cultural events.

Thanks to this unrivalled know-how, we serve more than 100 cities in 15 countries and 5 continents. We provide custom-made solutions that meet their specific challenges in terms of the environment, social inclusion, growth or attractiveness.

We build, deliver and commit for the best of public transport, every day, everywhere, for everybody – to make it the natural choice for cities and passengers.

RATP Dev Mobility Cairo operates the Green Line 3 and the LRT Capital Train, essential components of Cairo’s public transportation network. We are dedicated to providing high-quality service and ensuring customer satisfaction across these lines.

We are seeking a dynamic and experienced Customer Service, Marketing & Communication Director (F/M) to join our team. In this role, you will ensure high standards of service delivery and customer satisfaction, leveraging innovative technologies and customer feedback to continuously improve the passenger experience. You will also oversee the subsidiary’s branding and reputation, in line with RATP Dev’s communications strategy and guidelines.

Key responsibilities will include:

1. Oversee and enhance the overall customer experience across the public transportation network.
2. Provide strategic leadership and operational management to ensure high standards of service delivery and customer satisfaction.
3. Develop and implement customer service policies and lead customer-focused initiatives.
4. Support on-ground operations, managing a team of approximately 1,450 staff across both lines.
5. Safeguard and bolster the subsidiary’s branding and reputation.
6. Develop and implement marketing strategies to promote customer service initiatives.
7. Deploy communication campaigns to increase ridership and build loyalty among passengers.
8. Lead and mentor a team of customer service managers, representatives, and marketing staff.
9. Develop and manage the customer service directorate’s budget.
10. Collaborate with external stakeholders to enhance customer experience.
11. Ensure compliance with industry regulations and best practices.

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